General Summary

The Credit Specialist assists with all aspects of the credit and collections process and procedures for new and existing customers. This role identifies aging receivables and initiates collection activities from initial customer contact to collection of funds to write off. Works continuously to reduce aging receivables for assigned accounts and inform all impacted parties of the status of collection efforts throughout the process. Works closely with Sales and Partner Service departments on decisions regarding the release and delivery of customer orders, payment arrangements, and collection efforts including analyzing payment status, creditworthiness, and terms.

Essential Responsibilities

• Manages basic customer account portfolio including credit limits, risk category, collections efforts, partner refunds, disputes, credit adjustments and write offs.
• Reviews and evaluates basic financial statements, credit reports, bank & trade references and recommend credit limits for new and existing partners.
• Manages customer order activity and credit holds.
• Shares cash application and cash posting responsibilities.
• Actively participates in Trade Credit Groups and Active participant in bi-annual credit limit review.
• Assists with Month End reporting.

Minimum Qualifications

• Associates degree in related field or equivalent; Bachelor's degree preferred.
• Minimum three years of experience working in the credit, collections, or account management; or one-year experience and a CBA designation.
• SAP knowledge preferred, GetPaid experience a plus.
• Understand all aspects and procedures of the order to cash cycle.
• Strong PC skills; proficient in Excel and Word.
• Effective interpersonal and negotiating skills.
• Strong verbal and written communication skills.
• Strong organizational skills.

Travel Required

No travel will be required for this role

Base Salary: $61,000 - $64,500 yearly
This range represents the low and high end of the anticipated base salary range for this position. The actual base salary will depend on numerous factors such as: experience, knowledge and skills, and location. Our base salary is just one component of our competitive total rewards strategy which includes numerous benefits and perks as well as specific health and welfare benefits.

Why Work at KEEN: Driven by a passion for life outside, KEEN is a values-led, independently owned brand from Portland, Oregon, that's on a mission to create original and versatile products, improve lives, and inspire outside adventure. Founded in 2003, KEEN launched a revolution in the footwear industry with the introduction of the Newport adventure sandal, and has donated more than $18 million to non-profit organizations and causes around the world to promote responsible outdoor recreation, including conservation efforts to protect open spaces. KEEN strives to show the world through its products and its actions that a business for good can actually be good for business. By giving back, reducing impact, and activating communities and individuals to protectthe places where we work and play, KEEN puts its values in motion and takes action to leave the world a better place.

At KEEN, we believe in a more just and equitable future for all people. As a global brand, we acknowledge that our business, buildings, and daily lives exist within the traditional territories of indigenous peoples. We strive for a future that recognizes the knowledge, rights, and resilience of these peoples.
KEEN Footwear is an equal opportunity employer. We value an inclusive and diverse community. Qualified candidates of all backgrounds are encouraged to apply and will be considered without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.