Keller Williams Ranch Brokerage Network is growing and looking for the newest member of our Executive Leadership Team! We are a real estate brokerage, housing over 400 realtors, and an Executive Leadership Team of 12 over four office locations in Washington State. We are the #1 Brokerage in the Keller Williams Northwest Region for most profitable and most profit sharing to our associates. We are looking for someone who wants to learn, grow, and be in service of our associates.

Who are we looking for?

The Director of First Impressions (DFI) must be able to handle a wide range of responsibilities. The right person for this position will be friendly and outgoing with a strong desire to help and serve others with strong hospitality skills. This person should be a self-starter that is comfortable taking charge. The Director of First Impressions must be able to move with a sense of urgency to ensure they take care of associates needs in a timely manner. The Director of First Impressions will need to have a relationship-based attitude. The Director of First Impressions MUST be a growth-minded individual ready to learn and grow professionally and personally.

What will you do?
These are the standards a well-above-average performer will maintain or exceed:

Essential duties and responsibilities

• Greeting all clients and associates with a warm friendly atmosphere
• Answer phones with a sense of urgency, warmth, and friendliness (properly route all calls)
• Open / Closing procedures and daily office walk-throughs
• Receive and sort all mail and deliveries
• Manage inventory of supplies
• Maintain a clean and professional office setting at all times in all common areas (lobby, conference rooms, training rooms, halls, kitchen, etc.)
• Organization: It is imperative to follow an organized system for the front desk duties
• Keep front desk and above the mail slots stocked with training calendars and flyers for upcoming classes and events
• Order capper boxes for our associates
• Manage the front desk email, along with your Keller Williams email
• Assist agents with getting connected to the printers
• Assist Team Leaders with preparation for their appointments: Recruiting folders, daily calls to confirm appointment, coffee orders, intake form, etc.
• Prep daily call list for Team Leaders
• Training room / class preparation: Set up training rooms daily with chairs and tables, print class materials, set up zoom, etc.
• Prepare the monthly associate awards
• Order KPA & DISC Assessments
• Daily care calls to associates
• Handle printer issues / network issues and bring to the Director of Operations with solutions
• Assist with all Market Center events, not limited to RED Day, training events, food drives, BOLD lunch coordination, Awards Ceremony, and many other activities throughout the year
• Support Market Center Leadership team with projects and tasks as requested

Knowledge / Skills (required)

• Detail oriented
• Positive "my pleasure" attitude
• Great verbal and written communication skills
• Phone skills and experience
• Hospitality skills and experience
• Computer skills: Microsoft office, Google suite, Facebook, Canva, Zoom
• Ability to learn and teach new technology systems
• Accurate and thorough
• Prefers an exciting, fast-paced work environment
• Strategic thinkers, able to organize ideas

$19 / hour monthly stipend Profit bonuses

Job Type: Full-time

Pay: $43,120.00 per year

Benefits:

• Paid time off
• Parental leave
• Professional development assistance
• Referral program

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Federal Way, WA 98003 (Required)

Ability to Relocate:

• Federal Way, WA 98003: Relocate before starting work (Required)

Work Location: In person