Summary:

Kelley Create seeks a dedicated and enthusiastic entry-level Customer Service Representative to join our team. This is a great opportunity for someone passionate about helping others and looking to start a career in customer service.

The Customer Service Representative will address customer inquiries, resolve issues, and ensure a positive customer experience for our mailing department. This role requires excellent communication skills, a customer-focused attitude, and the ability to handle various tasks efficiently.

Essential Duties and Responsibilities:

* Respond promptly to customer inquiries via phone and email

* Provide accurate information about products and services

* Resolve customer issues and complaints effectively and professionally

* Maintain a high level of customer satisfaction

* Process customer orders accurately and efficiently

* Track and manage orders to ensure timely delivery

* Address any shipping and delivery issues

* Escalate complex technical problems to the appropriate department for resolution

* Maintain detailed and accurate customer records in CRM

* Review draft and manage customer contracts, ensuring compliance with company policy

* Process purchase orders and manage procurement activities to ensure timely delivery of products and services

* Other duties as assigned.

Competencies:

To perform the job successfully, an individual must demonstrate the following competencies to perform the essential functions of this position.

* Customer Focus: The individual needs to demonstrate understanding and compassion for concerns and issues. The individual should promptly address customer inquiries and complaints and go above and beyond to ensure customer satisfaction.

* Communication Skills-Clearly and effectively communicate with customers and team members. Writes concise, clear, and professional emails and messages. Pays full attention to customers, understands their needs, and responds appropriately.

* Problem-Solving Skills: The individual identifies the root cause of customer issues and develops effective solutions. They think outside the box to resolve customer problems and improve service. They make sound decisions quickly to address customer needs and issues.

* Time Management: The individual effectively prioritizes tasks to manage multiple customer inquiries and issues. Completes tasks

* Adaptability-The individual adapts to changing customer needs, policies, and technologies. Remains calm and effective under pressure during high-volume periods. Quickly learn new procedures and systems as required.

Qualifications:

* A high school diploma or equivalent, as well as a college degree, is preferred.

* Looking to gain experience in customer service or a related field.

* Excellent verbal and written communication skills.

* Strong problem-solving abilities and a customer-focused mindset.

* Proficiency in using CRM software and other customer service tools.

* Ability to multitask and manage time effectively.

* Positive attitude and a strong work ethic.

Certificates and Licenses:

None required.

Language Skills:

Read and comprehend simple instructions, short correspondence, and emails; write simple correspondence; effectively present information to customers and other employees in one-on-one and small group situations.

Math Skills:

Add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.

Reasoning Ability:

Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; deal with problems involving several concrete variables in standardized situations. Identify problems, gather information, and offer solutions.

Computer Skills

Proficiency with Microsoft Word, Excel, and Outlook is required. Proficiency with email is required.

Physical Demands and Work Environment: The physical demands and work environment described below represent the positions' activities and surroundings. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The work is typically performed in an office environment with a moderate noise level.

While performing the duties of this job, the employee is regularly required to sit for long periods of time. The employee is also frequently required to talk and hear on the telephone and in person with individuals and groups. The employee must be able to reach with hands and arms to type frequently throughout the day. Vision is required as the incumbent is required to read and respond to documents in hard copy and electronic form.

Competitive Benefits Package Include

* Medical Insurance

* Dental/Vision Insurance

* Life Insurance

* Flexible Spending

* Supplemental insurance

* 401K with company match

* Profit Sharing upon goal attainment

* Paid Vacation

* Paid Holidays

* Ongoing training opportunities

Equal Opportunity Employer

Kelley Create is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status. In addition to federal law requirements, Kelley Create complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.