This is a full-time role with one of our global clients and they are based in Elizabeth Town KY. This is great company to work for a great long term role with room to grow with the company
This role will be based in KY and would need someone who can be onsite 75% Relocation to Etown is must & work in Plant Facility (75% at KY Plant site 25% Customer Visit)
Will also be required to travel to Mexico (Altamira) Plant facility.
Description
Perform technical support in developing new
product by marketing team.
Test and run the feasibility check and ensure that
the new product will run smoothly.
Maintenance of Customer Complaint Management
System (CCMS).
Provide the guidance to the team for solving the
queries/trouble shooting various issues etc.
Liaisoning with the respective department for
solution of the complaints.
Preparation of the MIS /reports on technical support
issues, develop FAQ for end user etc.
Support the new product development team in configuration of the
product without any hassle.
Maintenance of CCMS.
Understanding of converting process & Applications
Resolving customer complaints on daily basis as per defined SLA.
Track and update the solution on CCMS.
Monthly dashboard/MIS/FAQ etc to be prepared and shared with the
concerned stakeholders.
Responsible to supervise new development and modification in PE recipe, standardization and monitoring of PE sample and supervise
in rectification of customer complaints and execution of samples (manufacturing and testing).
3. INTERACTIONS
Internal Interaction
External Interactions (Outside the Organization)
4. SKILLS AND KNOWLEDGE
Educational Qualifications, Relevant Experience & Relevant Industry Experience
Technical and Behavioral Skills
Should have worked in technical services role
Should have team leading experience and leadership quality
Positive attitude towards work and organization, Quality to take challenges.

Sumeet Chhatwal
Sr Technical Recruiter
Lenmar Consulting, Inc.(Kellton technologies)
1440 Plaza Five, Suite 1440
Harbor side Financial Center
Jersey City, NJ 07311
Ph: Ext 4012, Cell