Description

MISSION:

Support the Original Equipment Manufacturers (OEM) goals of selling their chemical programs to their respective dealership networks by contacting 60 dealerships per day, providing program awareness, and selling expertise in the automotive chemical market for an assigned region of the country.

KEY INDICATORS (KPIs):

1) OUTCOME: Ability to handle customers diplomatically and effectively

• Doing Dealer Visits
• Inbound/outbound contact with at least 60 dealers per day
• New Customer Setups
• Normally follows established, standard procedures on routine work, requires instructions only on new assignments
• Upselling Products to hit sales objectives
• Supporting our Marketing Team with their promotions
• Managing customers product claims
• Must attend 1 industry event annually
• Dealer Terminations
• Taking on new opportunities and tough challenges with sense of urgency
• Responding to dealers within 2 hours
• Determining EDI errors & resolving
• Processing Dealer Orders

2) OUTCOME: Exceptional customer support

• Build strong relationships with customer base
• Providing Order History to our dealers upon request
• Good decision-making skills
• Providing Accurate Program Information
• Conducting Dealer Surveys
• Have knowledge of Chemical Product
• 100% accuracy in entering contact information
• Maintain strong relationships with OEM sales through monthly contacts
• Identify Potential White Glove Opportunities

3) OUTCOME: Exceptional collaboration

• Provide an extraordinary customer experience
• Maintain compliance with all company policies and procedures
• Detailed and organized with a strong attention to detail
• Perform related duties as assigned by supervisor
• Good Attendance, being a team player
• Excellent interpersonal, written and communication skills
• Problem resolution skills
• Public speaking/presentation skills
• Self-Driven, demonstrates initiative

COMPETENCY REQUIREMENTS:

LEADERSHIP COMPETENCIES

• Treats people with respect – Positive Attitude

PERSONAL COMPETENCIES

• Integrity / Honesty / Organized & Planning/ Follows through on Commitments

INTELLECTUAL COMPETENCIES

• Attention to Detail

MOTIVATIONAL COMPETENCIES

• Persistent

INTERPERSONAL COMPETENCIES

• Listening Skills/Open to Criticism /Other Ideas/Oral Communication/Teamwork

TECHNICAL / FUNCTIONAL COMPETENCIES

• Knowledge of the Industry / Microsoft Suite ( Excel - Outlook - Teams) / PRMS / D365

Qualifications

STRENGTHS TO BE SUCCESSFUL:

• Call center experience preferred
• Automotive industry experience helpful
• Excellent interpersonal, written and communication skills
• Embrace continual improvement
• Skilled in Excel, PPT, and able to use CRM software
• Ability to handle customers diplomatically and effectively
• Creative thinking
• Organizing, planning, and prioritizing work
• Selling/Influencing others
• Work independently and to carry out assignments to completion
• Good decision-making skillS
• Able to analyze, interpret, collate, and present data in a professional format

About Us:

We work with Original Equipment Manufacturers (OEMs) in the Auto, Agriculture/Industrial, Power Sports and Defense industries. Key customers include: General Motors, Ford, Nissan, Hyundai, FCA, Harley-Davidson, BMW, VW, Audi and American Honda among many others. 

Kem Krest is a leading provider of Total Program Management for our customers through Supply Chain, Fulfillment and Aftersales Solutions. We have annual sales of more than $500 million and 30 years of experience servicing OEM customers.

Kem Krest has 11 locations in the US and Canada - Elkhart IN, Bristol IN, Carmel IN, Brighton MI, Fowlerville MI, Pleasant Prairie WI, Phoenix AZ, Las Vegas, NV, Oakville, Ontario, Canada and Edmonton, Alberta, Canada. 

Our Culture: 

Our employees are key to the company's success and vital to its promise - "Customer Focused, Solutions Driven." Our culture supports rapid growth and excellence in Total Program Management.

As a team, we pledge to be customer focused and solutions driven. Our workplace embraces fun and celebrates achievement. We invest in people. We employ those who share our passion, mission and work to enrich our business model. We understand that each member of the team is a representative of our organization. We foster and environment that allows for expression of ideas and creativity. We serve our communities and manage our organization through the principals of servant leadership. We maintain a “Customer First / Associate First” philosophy. 

BENEFITS:

• Competitive Pay
• Generous PTO (Paid Time Off) and Paid Holidays
• Profit Sharing Program
• Healthcare Insurance Coverage Plans
• Company Paid Life Insurance
• Tuition Assistance of up to $5,000 annually
• Matching 401k Program
• Company Parties, Events and focus on FUN!