MISSION :

Support the Original Equipment Manufacturers (OEM) goals of selling their chemical programs to their respective dealership networks by contacting 60 dealerships per day, providing program awareness, and selling expertise in the automotive chemical market for an assigned region of the country.

KEY PERFORMANCE INDICATORS :

1) OUTCOME : Ability to handle customers diplomatically and effectively

• Doing Dealer Visits
• Inbound / outbound contact with at least 60 dealers per day
• New Customer Setups
• Normally follows established, standard procedures on routine work, requires instructions only on new assignments
• Upselling Products to hit sales objectives
• Supporting our Marketing Team with their promotions
• Managing customers product claims
• Must attend 1 industry event annually
• Dealer Terminations
• Taking on new opportunities and tough challenges with sense of urgency
• Responding to dealers within 2 hours
• Determining EDI errors & resolving
• Processing Dealer Orders

2) OUTCOME : Exceptional customer support

• Build strong relationships with customer base
• Providing Order History to our dealers upon request
• Good decision-making skills
• Providing Accurate Program Information
• Conducting Dealer Surveys
• Have knowledge of Chemical Product
• 100% accuracy in entering contact information
• Maintain strong relationships with OEM sales through monthly contacts
• Identify Potential White Glove Opportunities

3) OUTCOME : Exceptional collaboration

• Provide an extraordinary customer experience
• Maintain compliance with all company policies and procedures
• Detailed and organized with a strong attention to detail
• Perform related duties as assigned by supervisor
• Excellent interpersonal, written and communication skills
• Problem resolution skills
• Public speaking / presentation skills
• Self-Driven, demonstrates initiative

COMPETENCY REQUIREMENTS :

LEADERSHIP COMPETENCIES

Treats people with respect Positive Attitude

PERSONAL COMPETENCIES

Integrity / Honesty / Organized & Planning / Follows through on Commitments

INTELLECTUAL COMPETENCIES

Attention to Detail

MOTIVATIONAL COMPETENCIES

Persistent

INTERPERSONAL COMPETENCIES

Listening Skills / Open to Criticism / Other Ideas / Oral Communication / Teamwork

TECHNICAL / FUNCTIONAL COMPETENCIES

• Knowledge of the Industry / Microsoft Suite ( Excel - Outlook - Teams) / PRMS / D365

Last updated : 2024-05-02