Title: Recovery Specialist

Reports to: Loss Prevention Manager

Supervises: None

Status: Non-Exempt

Objective

The Recovery Specialist is responsible for planning, organizing, and carrying out the collection activities associated with delinquent account identification and resolution. The Recovery Specialist uses knowledge of collection policies and procedures to review individual delinquent credit accounts, determines probable reasons for account status, contacts Members to resolve the delinquency and favorably maintains the Credit Union image.
Duties and Responsibilities

• Coordinate and conduct collection activities
• Make recommendations for action on problem accounts. Perform all necessary steps to complete approved action on problem accounts
• Review and analyze delinquent reports
• Coordinate and conduct all activity associated with collateral protection insurance:
  • Process loss claims through insurance vendor
  • Process insurance charges and credits to Members’ account
  • Respond to Members’ inquiries regarding collateral protection insurance
• Carry out appropriate collection activity on previously charged-off accounts
• Carry out appropriate collection activity on ATM, NSF and other deposit-related losses incurred by the Credit Union
• Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures
• On a self-directed basis, continue to improve individual level of competency through training and certification on established educational programs
• Must be able to relate to other people beyond giving and receiving instructions:
  • Can get along with coworkers or peers without exhibiting behavioral extremes
  • Perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
  • Respond appropriately to criticism from a supervisor
• Performs other duties as required by management

Required Qualifications

• High school diploma or equivalent education and experience
• Minimum of 1 year of experience in collections or similar work-related experience
• General knowledge of the various collection laws
• Strong organizational skills
• Attention to detail
• Professional demeanor
• Effective communication skills
• General computer skills

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the job, the employee is regularly required to sit; use hands to manipulate, handle, feel, and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.