You haven't searched anything yet.
The Hampton Inn College Park is looking for Guest Services Agents to join the team! The Guest Services Agents check are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.
Primary responsibilities include registering guests, making, and modifying reservations, hotel operator, concierge duties, follow procedures for safe food production, assembly, and presentation.
Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
Essential Job Functions : Approach all encounters with guests and employees in a friendly, service-oriented manner. Maintain high standards of personal appearance and grooming (per brand standards).
Maintain regular attendance in compliance with the hotel's scheduling will vary according to hotel business levels. Always comply with standards and regulations to encourage safe and efficient hotel operations.
Always maintain a friendly and warm demeanor . Greet and welcome all guests approaching the Front Desk in accordance with the hotel's standards.
Maintain proper operation of the telephone switchboard and ensure that telephone etiquette is met. Handle requests for information, mail, and messages in an efficient and courteous manner.
Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel. Follow credit policies.
Be aware of all rates, packages, and special promotions; be familiar with all in house groups; be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow rate quoting scenario. Be familiar with policies and house rules as well as hospitality terminology.
Have knowledge of and assist in emergency procedures as required. Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Clean work areas, equipment, utensils, dishes, and silverware.
Store food in designated containers and storage areas to prevent spoilage. Prepare variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
Assist management with inventory control and stocking product. Coordinate banquet scheduling, food preparations with team member to ensure seamless service.
Must be 21 years of age or older and be able to work flexible schedule. Employees must always be attentive, friendly, helpful, and courteous to all guests, managers, and all other employees.
Maintain lobby and public space cleaning and sanitizing every hour, more often is public space / lobby is busy. Sanitize all keys when they are turned in.
Last updated : 2024-08-27
Full Time
$31k-42k (estimate)
08/08/2024
11/28/2024
The job skills required for Guest service agent include Guest Service, Scheduling, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest service agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest service agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest service agent positions, which can be used as a reference in future career path planning. As a Guest service agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest service agent. You can explore the career advancement for a Guest service agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Agent job description and responsibilities
Reservations at restaurants or entertainment venues may be made the guest service agent.
03/06/2022: Colorado Springs, CO
When customers check out, part of a service agent’s job entails totaling their bills.
12/21/2021: Gainesville, FL
Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.
03/08/2022: Lompoc, CA
When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.
03/03/2022: Flagstaff, AZ
The agent tabulates the room rate and any telephone or room service charges added during the stay.
02/11/2022: Rochester, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Agent jobs
Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.
01/26/2022: Sarasota, FL
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
02/03/2022: Sioux Falls, SD
Hotel guest agents spend much of their time arranging for services hotel quests request or need.
02/14/2022: Des Moines, IA
Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.
01/16/2022: Concord, NH
Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.
01/12/2022: Abilene, TX
Step 3: View the best colleges and universities for Guest Service Agent.