**219 - Kennebunk - Portland Road - Customer Relations Specialist**

Kennebunk, ME 04043, USA Req #263 Friday, July 16, 2021 *All incumbents will embrace our Quality Service Program which is focused on creating and fostering relationships; displaying a positive and energetic attitude; a willingness to be curious and innovative; and a commitment to safety and security.*

**Scope of Work**

The incumbent will provide a superior level of service while welcoming customers and directing them to the appropriate business line representative. He/she will be knowledgeable of our companys products and services to better meet the customers needs. This position may be responsible for handling routine customer service transactions in addition to various clerical and administrative duties to support the office.

**Essential Functions (3)**

* Customer Service Displays the following attributes: projects a positive image, friendly, outgoing, professional, courteous, resolves problems quickly and efficiently, and is respectful to customers.

* Product/Technical Knowledge Maintains a working knowledge of company products and services in order to communicate effectively with customers. Skilled in the use of systems used to assist customers such as: Navigator, BPM, TRISM, etc.

* Provides Administrative Support: - Provides support and assistance to all other branch staff when needed.

**Other Duties and Responsibilities:**

* Promotes the Kennebunk Savings Brand by recommending our products and services, supporting our community focus & commitment to being a premier employer

* Understands, supports and adheres to organizational policies and procedures

* Consistently emphasizes the importance of teamwork in the department and company at large

* Responsible for keeping abreast of company news and information

* Responsible for completing required training and policy review

* May serve on various committees

* Willingness to take on additional tasks and duties

**Certifications/Licenses Required**

* Not applicable

**Desired Knowledge, Skills & Abilities:**

* Displays high level of regard for trust and confidentiality

* Proficient in Microsoft Office Products

* Displays strong written and verbal communication skills

* Displays strong organization skills and the ability to multi-task to meet established deadlines

* Demonstrates a high level of accuracy and attention to detail

* Effectively uses analytical skills to solve technical, as well as, non-technical problems

* Prior knowledge of banking regulations is preferred

* Ability to adapt to change

**Desired Job Experience**

* Experience in a professional, service focused and fast-paced environment

**Desired Education**

* High school or General Education Diploma

**Working Conditions/Minimum Physical Requirements**

* Physical surroundings are generally pleasant and comfortable with minimal exposure to injury or other hazards

* Dexterity of hands and fingers to operate a computer and other office equipment

* Lifting and moving of moderately heavy objects on occasion

Updated 5/17/2018 External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, or Maine/New Hampshire Human Rights Commissions, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.

**Other details**

* Job Family Banking

* Pay Type Hourly

* Required Education High School