**Kennebunk Savings**

**Job Description**

Retail Experience Manager **Customer Experience** Develops, maintains, and participates in ensuring a positive customer experience by overseeing the physical appearance of the branch work environment, staff appearance and behaviors, customer communication, wait times, and service delivery. **Job Title** : Branch Manager II

**Department:** Retail Banking

**Reports To:**

**Overtime Exemption:** E xempt

**Scope of Work**

The incumbent is responsible for the overall administration and efficient operations of a higher volume full service branch office or two low to moderate volume full service branch offices, and has oversight of consumer lending, product sales, customer service, security and safety of the office(s). They are also responsible for attaining goals through active participation in sales management and business development calling programs. In addition, they are responsible for personnel management oversight including hiring, scheduling, and performance management. They are responsible for providing a superior level of customer service and promoting a sales and service culture through coaching and staff motivation.

**Essential Functions (3)**

**Production** Develops, manages and participates in various sales activities in order to meet personal and branch production and deposit growth goals

**Referrals and Centers of Influence (COI) Calls** Develops, manages and participates in business development activities by establishing relationships with COIs in the community in order to meet personal and branch calling efforts and referral goals

**Management Responsibilities:**

Organizational Management Assists management in establishing and executing short and long term goals for the department

People Management Leads, motivates and develops individuals and team(s) through effective communications, coaching and training

Financial Management Manages department budgets and maximizes operational efficiencies. Maintains an awareness and promotes activity that ensures the organization meets its overall financial goals.

**Other Duties and Responsibilities:**

Promotes the Kennebunk Savings Brand by recommending our products and services, supporting our community focus & commitment to being a premier employer

Understands, supports and adheres to organizational policies and procedures

Consistently emphasizes the importance of teamwork in the department and company at large

Responsible for keeping abreast of company news and information

Responsible for completing required training and policy review

May serve on various committees

Willingness to take on additional tasks and duties

**Desired Certifications & Licenses:**

Registered with the Nationwide Mortgage Licensing System (NMLS) and Registry

**Desired Knowledge, Skills & Abilities:**

Displays high level of regard for trust and confidentiality

Proficient in Microsoft Office Products

Displays strong written and verbal communication skills

Displays strong organization skills and the ability to multi-task to meet established deadlines

Demonstrates a high level of accuracy and attention to detail

Effectively uses analytical skills to solve technical, as well as, non-technical problems

Prior knowledge of banking regulations is preferred

Ability to adapt to change

**Desired Job Experience:**

4 years of related experience in financial services with demonstrated business development, customer service and sales skills

Experience in a professional, service focused and fast-paced environment

**Desired Education:**

High school or General Education Diploma

**Working Conditions/Minimum Physical Requirements:**

Physical surroundings are generally pleasant and comfortable with minimal exposure to injury or other hazards

Dexterity of hands and fingers to operate a computer and other office equipment

Lifting and moving of moderately heavy objects on occasion

Revised 07/01/2021

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, or Maine/New Hampshire Human Rights Commissions, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.

Required Education Some College