5 87 - Customer Care Representative Jobs in Kennebunk, ME
Kennebunk Savings is Hiring a 87 - Customer Care Representative Near Kennebunk, ME
**87 - Customer Care Representative**
Kennebunk, ME 04043, USA Req #194 Wednesday, June 16, 2021 **** This position qualifies for a shift differential****
**Scope of Work**
The incumbent is responsible for addressing customers needs in the areas of problem resolution, product information, customer product/promotions, general bank information and customer routing through the bank and its subsidiaries via telephone and internet channels. This position will be responsible for the sales and service of all products of Kennebunk Savings Bank and its subsidiaries. The incumbent will be fully knowledgeable of the internet and be expected to handle incoming contacts from customers as well as customer communication initiatives.
**Essential Functions (3)**
* **Problem Resolution:**
Provides exceptional customer service by handling routine customer issues/inquiries through effective problem resolution
* **Product Knowledge:**
maintains proficient knowledge of company products and services in order to communicate effectively with customers
* **Cross Sales/Referrals:**
Provides support for bank-wide product and sales promotions
Responsible for recognizing, closing and referring sales opportunities
* Supports Customer Care department goals through personal production
**Other Duties and Responsibilities:**
* Responsible for onboarding activities
* Promotes the Kennebunk Savings Brand by recommending our products and services, supporting our community focus & commitment to being a premier employer
* Understands, supports and adheres to applicable organizational policies/procedures and state/federal regulations
* Consistently emphasizes the importance of teamwork in the department and company at large
* Responsible for keeping abreast of company news and information
* Responsible for completing required training and policy review
* May serve on various committees
* Willingness to take on additional tasks and duties
**Certifications/Licenses Required**
* Not applicable
**Desired Knowledge, Skills & Abilities:**
* Knowledge of basic internet functionality is preferred
* Displays high level of regard for trust and confidentiality
* Proficient in Microsoft Office Products
* Displays strong written and verbal communication skills
* Displays strong organization skills and the ability to multi-task to meet established deadlines
* Demonstrates a high level of accuracy and attention to detail
* Effectively uses analytical skills to solve technical, as well as, non-technical problems
* Prior knowledge of regulations within the financial services industry is preferred
* Ability to adapt to change
**Desired Job Experience**
* 1 year of related service experience is preferred
* Experience in a professional, service focused and fast-paced environment
**Desired Education**
* High school or General Education Diploma
**Working Conditions/Minimum Physical Requirements**
* Physical surroundings are generally pleasant and comfortable with minimal exposure to injury or other hazards
* Dexterity of hands and fingers to operate a computer and other office equipment
* Lifting and moving of moderately heavy objects on occasion
* Normally seated for extended periods of time
Revised 01/15/2021 External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, or Maine/New Hampshire Human Rights Commissions, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.
**Other details**
* Job Family Banking
* Pay Type Hourly
* Min Hiring Rate $17.25
* Travel Required No
* Travel % 0
* Telecommute % 25
Job Summary
Full Time
$36k-45k (estimate)
06/30/2024
07/16/2024
kennebunksavings.com
HAMPTON, NH
200 - 500
1871
HARVEY BAGLEY
$50M - $200M
Related Companies
About Kennebunk Savings
At Kennebunk Savings, we believe that the better we get to know you, the more useful we can be. Thats why we encourage all our customers to bring us their questions, no matter how big, small, or unique. When we know what your goals are and what financial challenges you may face, we can help you find the answers and tailor solutions that fit your life. We proudly serve in the southern Maine and Seacoast New Hampshire areas.
The following is the career advancement route for 87 - Customer Care Representative positions, which can be used as a reference in future career path planning. As a 87 - Customer Care Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary 87 - Customer Care Representative. You can explore the career advancement for a 87 - Customer Care Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
01/08/2022: Anchorage, AK
Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
02/16/2022: Ventura, CA
That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
01/03/2022: Cleveland, OH
Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
01/21/2022: Ann Arbor, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
03/13/2022: Modesto, CA
Step 3: View the best colleges and universities for Customer Care Representative.
