** CUSTOMER SERVICE ASSOCIATE**

**Job Category****:** Customer Service **Requisition Number****:** CUSTO001248 Showing 1 location **Job Details**

**Description**

The Kent Nutrition Group has an exciting new opportunity to join their team as a Customer Service Associate in Rockford, IL. The Customer Service Associate must be proficient in customer service, communication skills, office skills and any clerical task as required by Plant Manager.

**Primary Duties and Responsibilities:**

* Report any factors that may influence the quality and safety of the finished feed and ingredients to the immediate supervisor.

* Order taking, order entry input, closing orders for billing to dealers, including monitoring bookings, contracts, promotions, etc.

* Log daily production and sales totals into various reports.

* Order miscellaneous products, process purchase orders, receive all into inventory, pay vendor invoices, miscellaneous data entry.

* Process KNG website orders, when applicable.

* Correspondence/Communication via email, phone and mail.

* Other duties as assigned by plant management.

**Educational and/or Experience Requirements:**

* Basic office equipment.

* A thorough understanding of company products.

* Efficiency in Excel, PowerPoint, Word and Outlook.

* Knowledge of OSHA safety requirements.

* Good communication, verbal, written and math skills.

* Work and cooperate with all fellow employees.

* Thorough understanding of cGMPs.

* Knowledge of HACCP Feed & Food Safety Plan.

* Knowledge of FSMA.

**Qualifications**

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**Education**

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**Licenses & Certifications**