Data Analyst - Valley Metro

THIS IS AN IN PERSON/IN OFFICE POSITION LOCATED IN TEMPE, ARIZONA

Knowledge and Experience:

• High school Diploma or GED
• BS Computing or Information Systems or Statistics/Mathematics, OR equivalent experience
• Knowledge of SQL is a plus
• Defining Data Quality assessments
• Remediation Experience
• Must have knowledge of the geographical area
• Knowledge of Trapeze software desired (not required)
• Must be able to work in a union environment
• Able to work without direct supervision

Skills:

• Communication skills (written and verbal)
• Analyzing skills
• Computer skills
• Troubleshooting skills
• Problem solving skills
• Managing skills
• Self-motivated
• Collaboration skills
• Prioritizing skills
• Developing skills

Key Accountabilities:  

Responsibilities

• Collecting, compiling, and managing Data from different departments and building monthly reports, graphs, and charts. 
• Design reports on Data Quality for all levels of audiences and stakeholders.
• Creating and working with various data layers and databases; integrating data from various software packages and providing GIS outputs.
• Drive data quality issue resolution
• Interfacing with different departments to produce reports that assist in management of departments.
• Managing the building and schedules on a quarterly basis for the driver work bid.
• Identify and address data quality issues, such as: code fixes, source system changes, etc.
• Support automation opportunities for Data Quality improvement processes.
• Provide a high level of data quality awareness across multiple staff profile
• Understanding of Data Management Principles and Data Quality Improvement
• Responsible for ensuring that the schedules produced are achievable, efficient, utilize the full range of technological tools to assist in their production, and are in
• accordance with the Client’s policies and procedures.
• Daily communication and interaction with staff and reporting to the Operations Manager and other managers assigned to the paratransit program and particularly the Customer Service Call Center.
• Responsible for ensuring that the service provided is in accordance with the Client’s policies and procedures, and that system parameters are safeguarded from any unauthorized changes.
• Critically analyzing daily schedules to improve on-time performance and productivity.
• Actively analyze data to determine areas of improvement, both in daily operations but also in the users’ interactions with the systems.
• Conduct data research and root cause analysis regarding on KPI performance
• Propose, design and implement updated processes and procedures to provide more efficient service and accurate data collection.
• Maintain records of historical performance data and examine historical and current trends to determine success of current improvement initiatives.
• Other duties as assigned.

Additional Statements:

• Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world. 
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible

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