** Applications Specialist - Service Delivery**

**Job Category****:** Information Technology **Requisition Number****:** SRAPP01519 Showing 1 location **Job Details**

**Description**

**Role Title**: Applications SpecialistService Delivery

**Manager:** DirectorService Delivery

**Manager-Once-Removed**: Senior DirectorDigital Solutions Delivery

**Knowledge and Skills**

* High attention to detail, presentation, and organizational skills.

* Strong knowledge of Microsoft Office Suite.

* Able to express data through visualizations to tell a story.

* Knowledge of performance systems and metrics.

* Ability to maintain a positive rapport within and outside the organization.

* Able to multi-task across multiple projects.

* Process driven.

* Knowledgeable on social media platforms and mobile applications.

* Able to think critically in analyzing performance and problem solving.

**Experience**

* 2-5 years of relevant experience in transportation/utilities industry.

* Experience developing SQL queries and working with relational databases.

* Bachelors degree in engineering or related discipline.

* 1 year experience with Python or other scripting language.

* Strongly preferred:

o Transportation scheduling and resource planning experience.

o Lean experience.

o 3 years data analysis.

o Experience with transit industry standard tools (HASTUS; Trapeze; CAD/AVL, etc.)

* Lean experience a plus.

* IT Change Management process.

**KEY ACCOUNTABILITIES**

**Application Specialist**

* Provide strategic guidance to DS Director, Service Delivery on future of systems and platforms of responsibility.

* Oversee change management process within area of responsibility, especially regarding requirements specification, system testing.

* Establish relationships with functional area of responsibility (Service Delivery) understanding the opportunities and value of the opportunities.

* Serve as the users advocate to Digital Solutions department.

* Act as the liaison between vendors, KCS Digital Solutions and KCS Departments keeping abreast with software upgrades and functional improvements of current software portfolio and industry trends.

* Drive toward established metrics, focusing especially on adoption of tools and removal of manual processes.

* Create conceptual design solutions and driving design processes for area of expertise and overall KCS environment (style guides and standards).

* Challenge established thinking and processes, discover new ways of approaching and providing solutions.

* Ability to manage projects following Project Management Institute guidelines as necessary including project success metrics, inclusion, project tracking, documentation and reporting.

* Follow developed IT Change Management including ability to document changes, workflows and data flows as changes within systems occur.

* Support and assist in developing and managing the execution and documentation of business workflow processes.

**Analytics**

* Propose and measure success metrics for projects and programs (rate of adoption, etc.).

* Create and support analysis metrics for operations (e.g. on time performance, delays, etc.).

* Design, support and test various data visualizations and reports requested by functional area.

* Ensure data integrity and logic of various data points.

* Measure use and value of existing systems within the business.

**System Support**

* Monitor and support integrations between various systems.

* Monitor system uptime and troubleshoot with various stakeholders to resolve issues.

* Tier 3 operations support 24/7 x 365 days (as required).

**Training**

* Provide references for users by writing and maintaining user documentation; assist in carrying out training where needed.

* Provide ad hoc and scheduled training as necessary.

**Other**

* Perform other duties as requested.

* Understand and ensure KCS compliance with MBTA Operating Agreement as is pertinent.

* Ensure KCS policies and procedures are adhered to in operations of the Commuter Rail.

**Additional Statements**

* **Drug and alcohol screening:** Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.

* **Safety commitment:** Safety is a way of life at Keolis. By placing safety first, we ensure the well being of our employees, customers, and communities. Together we can become the most successful transportation company in the world.

* **Environmental commitment:** Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.

* **EEO statement:** Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

* **ADA Reasonable Accommodation:** Keolis CS is committed to the full inclusion of all qualified individuals. As part of this commitment, Keolis CS will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process please contact Elizabeth Weber, Director Diversity, Inclusion, Title VI & ADA at elizabeth.weber@keoliscs.com or 617-352-0799.

**Disclaimer and closing statement:** The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

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