At Keolis Commuter Services (KCS), we give every team member—and their ideas—a seat for the journey. We are a diverse team made up of different backgrounds, stories, and perspectives, which is our strength. If you’re looking for a career with a company that invests in your future, KCS is the place for you. We Imagine. We Care. We Commit!

Since 2014, Keolis Commuter Services has been entrusted with operating and maintaining the Commuter Rail network on behalf of the Massachusetts Bay Transportation Authority (MBTA). During this time, we have worked to deliver a safe and reliable service, thanks to the knowledge and dedication of our team, and our experience operating transit networks around the world. Today, we're proud of the progress we have made together to deliver a best-in-class service for the Greater Boston community.

We believe our people are what make us great. That is why we demonstrate a commitment to a safe, healthy, and inclusive culture that welcomes ideas, encourages innovation, and values belonging. Your future starts here.

At Keolis Commuter Services, LLC we provide a competitive compensation package that is designed to be flexible and comprehensive to meet the needs of our hard-working employees and their families.

Benefits Package Highlights:

• Generous Medical & Rx plan
• Dental & Vision Plan
• Railroad Retirement Benefits - a federal program that administers retirement, survivor, unemployment, and sickness benefits to U.S. railroad workers and their families.
• Fidelity 401K Program
• Flexible Spending Accounts
• Transit and Parking Reimbursement Benefits
• Employee Assistance Program
• Company Sponsored Life & Accidental Death and Dismemberment Benefits
• Education Assistance
• Short- & Long-term Disability Benefits
• Voluntary Benefits Plan options including
  • Supplemental health plans for accidents, critical illness, hospital stays
  • Pet, Home, Auto insurance

Knowledge and Experience:

• Bachelor’s Degree required in Business Management or equivalent.
• Minimum of three (3) years’ experience in project management or contract management and contract compliance. 
• Proven ability to understand contractual obligations and the impacts on the business coupled with client management experience.
• Experience supporting successful project delivery, including communicating progress and risks to key stakeholders.
• Demonstrated capability to influence and facilitate buy-in with a variety of stakeholders.
• Proven ability to build effective professional relationships with internal and external stakeholders.
• Proven ability to solicit input from senior directors and managers and to work across functions/departments and shareholders to drive business outcomes.
• Experience with data analytics and familiarity with a variety of analytical tools.

Skills:

• Strong written and oral communication skills essential
• Excellent organizational and problem-solving skills
• Ability to manage complex fast paced project environments
• Strong attention to details and an active management style
• Customer and stakeholder relationship management skills
• Strong interpersonal and communication skills
• Capable of handling stress, conflict, and pressure situations in a positive way
• Competent in Microsoft Office suite (Word, Excel, PowerPoint, PowerBI)

Key Accountabilities:

Contract Management

• Manage the delivery and reporting of contractual reports and obligations listed within the Operating Agreement
• Skilled in analyzing large amounts of data to provide value-added insights to business stakeholders 
• Leverage data analytics and reporting tools for current contractual reports, automating contractual reporting where possible
• Support the business with the delivery of service changes and proposals and the management of concurrence letters
• Clear understanding of the principles of business development and the interaction between contracts, operations, and commercial outcomes
• Provide a consistent and transparent approach to sharing information with the MBTA
• Facilitate collaboration across the teams within the business

Business Planning

• Support the management of the current KCS business plan, including tracking progress on KPIs and actions and identifying risks to key business plan actions
• Coordinate and facilitate future business planning activities, such as conducting internal workshop sessions and overseeing the production of key business plan materials
• Leveraging analytical tools and automation to enhance business plan reporting reporting 
• Tracking the business plan project budget and periodic budget reporting to KCS leadership

Additional Statements:

• Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world. 
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

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