Job summary

A fantastic opportunity has arisen within the Pre-Assessment service at Kettering General Hospital to join a team with a vision to provide the best experience for patients.

You should be able to work as part of a very busy team and on your own initiative, as well as having excellent communication, organisation and interpersonal skills.

You will need to be flexible and be able to manage a workload to meet pre-determined deadlines. You should have a proven clerical background, excellent customer focused communication skills, confidence in using basic IT systems and have the ability to work to tight deadlines.

Main duties of the job

• To be able to work unsupervised using own initiative, managing, and prioritising own workload
• Answer telephone calls from patients and families and other external organisations in an efficient manner and document and escalate any messages in a timely manner.
• Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate.
• Deal with routine information / enquiries in a professional manner, using tact and diplomacy where there are barriers to understanding.
• To be professional and always maintain confidentiality and discretion and always comply with the terms of the Data Protection Act 2018 and local Trust policies.
• To provide full and efficient administrative support to the staff team including distributing incoming / outgoing mail, scanning, and photocopying as required.
• Managing incoming and outgoing emails.
• Organising maintaining filing systems.
• Ensure all patient demographics and contact details are kept up to date on CareFlow EPR.
• When required schedule patient appointments, coordinating with clinicians and other healthcare professionals.
• Printing and taking paperwork to designated area ready for pre-op clinic.

About us

Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey.

Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people.

We have entered into a Group Model with neighbouring Northampton General Hospital and have become University Hospitals of Northamptonshire.

Our Excellence Values : Compassion Respect Integrity Courageous Accountable

Job description

Job responsibilities

For further information on the full job description, role and responsibilities and the person specification, please see the attached PDF file.

Person Specification

Qualifications

Essential

• Educated to GCSE level, or equivalent in English and Maths
• Good standard of written and spoken English
• Effective numerical skills

Knowledge & Experience

Essential

• Previous experience of administrative roles in OPD area
• Experience of managing and prioritising own workload and working to deadlines
• Understanding of the requirements regarding patient confidentiality

Desirable

In depth knowledge of NHS PAS or similar administration digital systems

Skills

Essential

• Good working knowledge of IT applications (Word, Excel, E-Mail)

Desirable

• Ability to deal with and manage conflict

Last updated : 2024-05-01