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Kettering Sports Medicine-Far Hills
REQUIRED SKILLS
Excellent Customer Service Communication Skills
The ability to be flexible and able to adapt to change
Data entry and attention to detail
Completing appropriate paperwork in a timely manner
Answering multi-line phone system and retrieving voicemails
Ability to deal tactfully and effectively with other personnel
Knowledge of cash collection, receipts, and deposits
Knowledge of, or willingness to learn, documentation in electronic medical record
Has good interpersonal skills and the ability to multitask.
ESSENTIAL FUNCTIONS
Ability to meet/greet the public in person and on the phone in a positive, friendly and timely manner.
Schedules all outpatient therapy appointments, and works diligently to accommodate patient request, and make necessary changes as indicated.
Ensures that each patient is registered correctly by verifying and obtaining patient demographic and financial information.
Completes insurance verifications with knowledge of Medicare, Workers Comp and private insurance. Informs patients of their financial responsibility when reviewing insurance review forms
Maintains of plan of care tracking through in basket.
Collects cash and completes required deposit tool and processes in a timely manner.
Accurate filing and scanning documents to a patient record in a timely manner.
Receives and screens visitors and telephone calls; responds to general inquiries concerning the activities and or operation of the area(s) as needed and records and relays all messages to appropriate person accurately.
Establishes and maintains departmental record keeping and filing systems (manual and online) records and other documents.
Prepares, processes, and copies requested documents from external agencies, including insurance agencies and legal agencies.
Communicates with therapist/physicians regarding patient information in a timely manner.
Flexes schedule to accommodate volume.
Demonstrates the ability to work as a team member as defined by willingness to help coworkers and assume responsibility for the efficiency and productivity of the department.
Stays current with guidelines affecting front desk operations such as HFAP scripts and PAC communications.
Cross trained on all functions. May be assigned regularly scheduled duties such as scheduling, billing functions as well as office operations.
Ability to work under stress and multi task.
Full Time
Hospital
$61k-89k (estimate)
08/02/2024
08/28/2024
ketteringhealth.org
CENTERVILLE, OH
3,000 - 7,500
1964
$1B - $3B
Hospital