Overview

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Campus Overview

Soin Medical Center

• Soin Medical Center has been serving residents of Greene, Western Clark, Eastern Montgomery, and Miami counties since 2012.
• Conveniently located off I-675 in Beavercreek. 
• Provides a variety of health care services and is home to 4 accredited Centers of Excellence including hernia and robotic surgery. 
• Soin is currently licensed for 125 beds which will increase after the expansion completion in the Fall of this year.
• In 2020, Soin received an “A” from the Leapfrog Group, a national patient safety watchdog, ranking among the safest hospitals in the United States.
• Accredited by the American College of Emergency Physicians as a Level 3 Geriatric Emergency Department.
• We partner with local farms in Greene County to provide fresh produce to employees, patients, and their families.
• Received 4 Star Baby-Friendly Hospital status by the Ohio Hospital Association.
• Soin received several awards from Healthgrades:
  • Patient Safety Excellence Award (2017-2019)
  • Outstanding Patient Experience Award (2017-2019)

Responsibilities & Requirements

Under the direction of the provider and/or practice leader, assists and delivers patient care duties, and provides administrative support and supervision throughout the practice. This position is typically the first point of contact (phone and in-person) for the office. This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; day-end reconciliation duties.

The Medical Receptionist Supervisor is responsible for:

• Greets patients and all who enter the practice in a courteous/friendly manner.
• Observes HIPAA guidelines for all patients and family members.
• Answers telephone, screens calls, arranges appointments and referrals.
• Charts, records, files, and updates with correct demographics, codes, procedures and insurance information; prepares new records, organizes files and maintains records.
• Provide excellent customer service to all internal and external parties.
• Answers patient billing questions; performs billing/bookkeeping functions (e.g. collecting co-pays, old balances, posting and balancing daily transaction sheets, preparing bank deposits, data entry of charges and codes).
• Processes mail and maintains and tracks office inventories
• Completes all work assignments in a timely manner.
• Completes administrative duties as needed.

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Job Requirements:

• High school diploma or equivalent required. 
• Ability to work independently and deal with people in a tactful, positive and professional manner
• Previous front office experience or background in general office work

Preferred Qualifications

1-year experience in a medical/physician office setting preferred

Previous supervisory experience strongly preferred.