Part-Time Front Desk Associate (evening/weekend shifts)

Do you have a record of great customer service? Do you thrive on the satisfaction that comes with knowing you’re providing a great customer experience? Do you love being involved in a physically active environment? Do you want to work with a fun team?

If you said YES! THAT’S ME, read on!

We’re Keva Sports Center - an energetic and community-focused company offering fun and engaging athletic programs for people aged 18 months to adulthood. We gather and unite our Community through athletics, physical activity, and social events. We’re looking for a rock star front desk staff member to join our team!

**Please Note** 10-15 hours a week available, we can work with most schedules! The only scheduling requirement is that at least 14 hours per month is performed on a Friday, Saturday, or Sunday during the summer and 20 hours per month in the fall and winter. This can be accomplished in whatever manner works best for the employee, whether it is scheduled for a single weekend or spread out over the month, we can work together to figure it out!

Week-night shifts start between 5-6 and can go as late as 11:30-12. Weekend shifts are in the morning or in the evening. An ideal candidate is someone who is able to work at least one-two shift per week on average.

Job Description:

Position reports directly to the Front Desk Manager. This position acts as the central point for the customer's general questions and any standard transaction. Front Desk Administrators are the first point of contact for in-person and over the phone questions about our programs. Staff in this position must be able to answer these questions by efficiently reading and relaying the information in the resources available such as the website, brochures, and any additional information emailed by the department managers.

This position must also be comfortable with technology enough to be able to navigate our facility management software in order to interpret and understand our digital calendar of programs, update customer information, and to complete transactions. Full-training provided upon hire.

Finally, this position oversees all of the program transitions in the facility during their shift. When courts need to transition between volleyball nets and basketball hoops, this position must be able to budget their time appropriately and perform the physical court setup without delaying the program. This requires time management, priority setting, and proactive forethought.

Position purpose

Member Service/Administration, Marketing/Sales, Management, Facility Upkeep

Responsibilities/Duties/Functions/Tasks

• Meet/Greet Members
• Answering phones, data entry, etc
• Organization and multi-tasking
• Equipment setup - volleyball nets, soccer goals, and retrieving various balls are most common.
• Registration of all programs using our sports and facility management software.
• Knowledge of all of our programs and ability to efficiently search our website in order to answer customer questions.
• Season deadline reminder calls to known customers (never cold calls)
• Special projects and other duties as assigned
• Events, leagues, day to day operations and facility upkeep/cleanliness – take down and set up of equipment in facility

Qualifications

• Must be willing to work evening shifts that can end as late as midnight occasionally.
• Strong leadership and communication skills
• Confident initiative and problem solving skills
• High school diploma or equivalent
• 1 years of customer service experience
• Proficient in Microsoft Office
• Ability to think quickly, multi-task and problem solve without immediate guidance
• Positive and energetic personality
• Initiative and the ability to think proactively to avoid difficulties in the future
• Speaking Spanish is a plus
• Must be able to lift at least 45 lbs (volleyball equipment set up when needed)

Job Type: Part-time

Pay: From $15.00 per hour

Expected hours: 10 – 15 per week

Benefits:

• Employee discount
• Flexible schedule
• Referral program

Schedule:

• Evening shift
• Every weekend
• Night shift
• Rotating weekends
• Weekends as needed

Experience:

• Customer service: 1 year (Required)

Work Location: In person

Salary : $15