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We are excited to welcome a Customer Service Representative - Work at Home (CSR) to our growing team! Key Benefit Administrators is consistently named a Top Workplace by our employees and we are excited to speak to qualified candidates about this new opportunity!
Creating a Top Workplace is about more than offering great benefits and vacation time. It's about organizational health. Employees want to align with the company's vision, be challenged by a high-performance culture, and feel that they are valued and that their voices are heard.
At Key Benefit Administrators, we believe in delivering a Wow level of service to our valued clients and living up to our mission of improving people's health through high quality, cost-effective care. Strong core values, supportive work relationships, high quality training and personal development are part of our DNA and we are looking for the right individual to join us!
If you are passionate about delivering high quality service and would like to be part of our supportive family culture - we want to hear from you. The Customer Service Representative position includes a comprehensive benefit package, award-winning training program and competitive salary! This is a work from home opportunity.
Customer Service Representative Overview: We believe that "Wow Customer Service" means a focus on providing first call resolution and delivering a caring human touch to our members, clients and health care providers vs. solely focusing on handle times and total call counts. Our average CSR takes between 55-65 calls per day. Common questions include determination of benefits, payments and claim status related to medical, dental and flexible benefits.
Customer Service Representative Essential Duties and Responsibilities:
Customer Service Representative Competencies, Knowledge, Skills and Abilities:
More about Key Benefit Administrators:
KBA is a privately owned company with a family atmosphere and supportive leadership, and we take an active role in our local communities with corporate sponsorships and community outreach programs. Employees continue to vote KBA as a Top Workplace year after year! https://topworkplaces.com/company/key-benefit-administrato/indystar/
Founded in 1979 as a full-service group benefits administration firm specializing in self-funded medical plans, the Key Family has grown to become one of the country's largest independently owned third party administrators, supporting a wide variety of group benefit plans.
Learn more about KBA here: https://keybenefit.com/
Our Mission: To create happy customers who renew by improving upon our successful track record of applying patented, proven, creative solutions to the reduction of healthcare costs while improving people's health through high quality, cost-effective care.
Check us out on Glassdoor! https://www.glassdoor.com/Overview/Working-at-Key-Benefit-Administrators-EI_IE692314.11,37.htm
If you are unable to complete an application for the Customer Service Representative position due to a disability, contact Human Resources by calling 800-560-3539 to ask for an accommodation or an alternative application process.
All qualified applicants for the Customer Service Representative position will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
DDNP02
Job Posted by ApplicantProFull Time
$34k-43k (estimate)
09/16/2024
09/29/2024
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.