16 Customer Service Assistant Jobs in Los Alamitos, CA
Key Skilled Personnel is Hiring a Customer Service Assistant Near Los Alamitos, CA
If possible, would prefer someone with the following:
- Prior experience in Aerospace or Related field PREFERRED!
- Import/Export Experience or Related field
- Good communication skills needed.
- MUST have experience with Microsoft Excel, Outlook and Word (Candidates will be tested!!)
Location: Los Alamitos, CA
Shift: Monday - Friday (7am - 4pm)
Pay: $22.50 - $25.00 (DOE)
Job Description:
- Develop and maintain positive customer relations and coordinate with various functions within the company to provide customer service to our commercial airline, engine overhaul, and global military facilities,
- Ensure Customer Master File is accurate for assigned accounts; understand Customers purchasing methods; ensure responsive and accurate order fulfillment.
- Provide prompt replies to quotation requests, order inquiries and complaints.
- Review documentation from Customs brokers and freight forwarders to ensure company instructions are being followed and shipments are delivered in a timely fashion.
- Responds to customer orders, inquires invoice queries
- Processes customer orders that arrive via fax or e-mail including a thorough review of the order to ensure all required information has been defined and the business is able to comply with the terms of the order.
- Monitors order for accuracy ordered product specs, order pricing etc, includes proper information to the ship point, supplier, transport company, and /or freight forwarders for the purpose of manufacture, packaging, shipping and documentation.
- Ensures the product / order is produced and prepared for shipment on time and delivered to the customer.
- Provides correct documentation for order depending on destination country
- Monitors order and shipment status throughout the order fulfillment process and initiates the appropriate actions where necessary (expediting, tracing etc.).
- Knows resources to involve in ensuring commitments to customers are met.
- Responsible for managing any logistics related issues that may arise within the supply chain and communicate to the appropriate internal personnel and customers.
- Minimum 1-year experience in aviation/aerospace experience
- Proven customer service experience in a manufacturing environment is a must
- Experience in exporting product outside of the US is critical
- Strong written and verbal communication skills are essential
- Ability to work as part of a team and interface effectively with other departments
- Ability to take the initiative and prioritize responsibilities
- Bilingual -Spanish a plus
- PC literate, numerate
Minimum education required: High School Diploma or Associates degree
Job Summary
Full Time
$38k-48k (estimate)
06/21/2024
07/10/2024
keyskilledpersonnel.com
Covina, CA
Related Companies
The following is the career advancement route for Customer Service Assistant positions, which can be used as a reference in future career path planning. As a Customer Service Assistant, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Assistant. You can explore the career advancement for a Customer Service Assistant below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Assistant, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Assistant for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Assistant job description and responsibilities
A customer service assistant may also be called upon to provide practical help, such as advising a customer on how to assemble or operate an appliance.
02/10/2022: Richland, WA
Coordinate and collaborate with cross-functional teams to ensure quality services to customers.
12/17/2021: Medford, OR
Customer service assistants deal with customer questions, purchases and complaints.
01/05/2022: New Brunswick, NJ
Organize and schedule customer orders to an appropriate department.
02/17/2022: Greenville, MS
Follow up with customers at a later date.
02/03/2022: Cedar Falls, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Assistant jobs
Undertaking a relevant qualification will show managers that assistants are serious about their job and may offer the opportunity to fast-track to a managerial position, depending upon job performance.
01/22/2022: Billings, MT
Customer service assistant jobs do not usually require specific qualifications, although a good command of the English language will be required by most employers.
03/13/2022: Chicago, IL
Responding to questions with positive language can greatly affect how the customer hears the response.
02/09/2022: Saint Paul, MN
These businesses rely on employees who can create a positive dialogue with customers, helping to foster loyalty and a good reputation.
02/17/2022: Chico, CA
Ask for direct feedback from customers and colleagues in order to have a room for improvements.
02/17/2022: Lansing, MI
Step 3: View the best colleges and universities for Customer Service Assistant.
