Location: 11501 Outlook Street - Overland Park, Kansas 66211 JOB BRIEF (PURPOSE) Under the direction of the Vice President of Agency servicing, the person in this position is responsible for supervising the work performed by the Asset Managers. He/she will monitor the work output to ensure that all regulatory, investor guidelines, and internal policies and procedures are met. ESSENTIAL JOB FUNCTIONS Supervise the daily functions performed by the Asset Managers. Plan and organize the workflow to achieve maximum productivity. Collaborate with the Vice President of Agency servicing in determining staffing needs and space. Interview applicants, make hiring recommendations, complete performance appraisals, and recommend salary increases. Train staff members to ensure all procedures are implemented and followed appropriately. Assist Vice President of Agency servicing in establishing departmental goals to meet company objectives. Continuously evaluate department progress in the attainment of the goals. Prepare monthly progress and status reports. Interact with other departments within the company to facilitate the timely resolution of issues or challenges. Recommend revisions to policies and procedures, and at manager’s discretion, implement subsequent changes to incorporate them into the department workflow. Authorize routine reserve disbursements, escrow analyses refunds and waive late charges following clearly established guidelines. Prepare, plan and review asset summary reports quarterly for their staff. Be the liaison for the bank for all agency relationships. Responsible for preparing the staff and loans for agency audits. As well as preparing written responses to any findings and for the implementation of any required changes by the agencies. MARGINAL OR PERIPHERAL FUNCTIONS Assist the Vice President of Agency servicing with special projects, as assigned Train new employees REQUIRED QUALIFICATIONS Four-year college degree Five years commercial real estate servicing experience, including agency servicing Ability to travel overnight at least once a month for Agency property inspections is required Property inspection certified Excellent verbal and written communication skills, as well as a high degree of analytical skills Experienced in drafting departmental policy and procedure manuals Overall knowledge of property financial statement analysis Overall knowledge of commercial underwriting Knowledge of legal document review and interpretation PREFERRED QUALIFICATIONS Experienced in preparing departmental annual budgets Background in real estate law, accounting/auditing, or commercial loan underwriting Experience with McCracken/Strategy and RECWeb loan servicing systems Efficient in the use of word processing, spreadsheet, and email software, such as Microsoft Word, Excel and Outlook EQUIPMENT USED Personal Computer Standard office equipment (phone, fax, copier, calculator) GPS Digital Camera TRAINING REQUIRED On the job training as required Job Posting Expiration Date: 08/16/2024 KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com. Headquartered in Cleveland, Ohio, KeyCorp (Key) is one of the nation’s largest financial services companies. Key provides investment management, retail and commercial banking, consumer finance and investment banking products to individuals and companies throughout the United States and, for certain businesses, internationally. At Key we’ve made a promise to our clients that they will always have a champion in us. To deliver on that promise, we’re committed to building a team of engaged employees who do the right thing for our clients and help them achieve their financial goals each and every day.