As part of the Return Items team, the Specialist will support both bank clients and internal partners. The Return Items team performs routine and repetitive research-associated tasks utilizing various KeyBank internal systems (TRIPS). This team works to complete various required tasks on each shift.

• Basic to complex research using various bank systems
• Research associated with DDA exception items and incoming/outgoing returned items
• Research/refund returned credit transactions 
• Cover late shift/end-of-day activities when needed
• Other tasks as assigned

• Come to work each day with the goal of providing first-in-class service to all internal/external clients seeking assistance from our team.
• Ensure that any opportunities to improve process efficiency, quality, or client experience are communicated appropriately in order to effect real change.
• Escalate any issues identified to the appropriate management.
• Be an active participant in self-development in order to support the common goal of the team and also one's future advancement.

• One to three years of experience in an operational role
• High School Diploma or GED equivalent required. College degree preferred
• Ability to work under pressure and meet deadlines and production goals
• Proficient in 10-Key, able to perform with a high degree of speed and accuracy.
• Comfortable navigating multiple computer systems and applications
• Proficient in Microsoft Office applications
• Proven ability to handle all monetary/ processing functions independently
• Proven ability to handle high transaction volumes accurately
• Moderate knowledge/experience in multiple payment delivery channels; OLDS, Lockbox, ACH, wires
• Moderate knowledge of banking policies, procedures, and governmental regulations