Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large scale onsite communities and master-planned community associations. 

We have an excellent opportunity for an on-site Assistant General Manager to join our amazing environment with an opportunity for continuous growth and development, please read below!

Summary:Assists the General Manager in managing the daily operations of the Association with regular communication with the Board of Directors, Committee Members, Residents, vendors, and corporate staff.

Why Join Keystone? 

Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients. 

As a member of our team, your talents will be nurtured, and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon. 

We provide an environment for people that nurtures leadership and promotes personal success and rewards those who exceed expectations. We foster a culture of open feedback and continuous growth.

What We Offer:

• Competitive Salary 
• Work-Life Balance
• Opportunities for career growth
• Training and mentorship from successful leaders in the HOA industry
• Cell Phone Stipend 
• Mileage Reimbursement 
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Insurance
• Pre-Paid Legal 
• Employer Paid Basic Life/AD & D Insurance 
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence Applicable 
• PTO 
• Birthday Time Off
• 11 Paid Holidays (Half Days/Early office closure before certain major holidays)

Work Schedule: 

• On-site, 40 hours per week.
• Monday - Friday 8:00 am - 5:00 pm.
• Must be available to have flexible hours as needed to work evenings to attend Board meetings and work some Saturdays for Association events or Townhall Meetings.

Essential Job Duties and Responsibilities:

• Assists in the preparation and creation of Association Board packets and committee reports on a monthly basis.
• Maintain monthly and annual calendars for all meeting dates and important Association events.
• Attends all Board meetings, takes meeting minutes, schedules meetings and sets up/take down of Board and Committee meetings.
• Maintains Association files and minutes.
• Research possible violations, resident communications for noncompliance.
• Distributes Association financial statements to Board of Directors.
• Assists in assembling annual audits and budgets to all residents.
• Oversees maintenance and administration of all office communications and office equipment.
• Create Association events and club flyers, send out weekly online communications for weekly and monthly newsletters and events.
• Performs general clerical and administration projects as assigned by the General Manager.
• Attends all Architectural committee meetings.
• Creates weekly newsletter announcements.
• Website updates and weekly email communications.
• Maintains annual calendar and all meeting dates for Association events.
• Telephone and email coverage, issuance of work orders, customer service requests and general homeowner correspondence.
• Provide courteous customer service to all walk-in homeowners, phone calls, and email correspondence.
• Provide a monthly work order history log to the General Manager.
• Maintain a clean work environment and ensure cleanliness in the office.
• Practice and adhere to Keystone’s Core Values, Mission and Vision.
• Any additional job duties as required by the General Manager.

Qualification Requirements:

• Must have a valid CA Driver’s License and maintain a clean MVR.
• Knowledge of HOA CC&Rs, Bylaws and Contracts with the ability to read, understand and implement said guidelines.
• Demonstrate professionalism, reliability, patience and helpfulness towards clients and coworkers.
• Must be flexible with work schedule for evening and weekend hours as needed and to be able to work extended hours or overtime.
• Exceptional customer service skills.
• Ability to research problems, prepare written recommendations, and compose professional correspondence.
• Ability to use modern office equipment and software programs ass applicable to the position.
• Ability to ensure follow-through and adherence to deadlines.
• Ability to effectively communicate and multi-task while working under tight deadlines with a high level of accuracy.
• Ability to safeguard work and Association documentation with accuracy and confidentiality.
• Ability to perform all aspects of the job description with little to no supervision and to seek additional responsibilities.
• Ability to drive to community with reliable method of transportation.
• Ability to conduct landscape walks and driven inspections in the community
• Exhibit professionalism, professional attire, and demeanor at all times.
• Must work effectively with colleagues and clients.

Education and/or Experience:

• 3 or more years of experience supporting a General Manager or similar role within the HOA/Community Management industry required
• High School Diploma or GED required
• Bachelor’s Degree preferred

Work Environment:

The work environment and physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit, stand, and operate business equipment. 
• Typical office environment with low level noise exposure with standard heating and A/C temperatures for a commercial business office.
• Exposure to interior and exterior portions of the Recreational Facility.
• Exposure to sun and janitorial supplies. 
• Ability to lift up to 25 pounds

We invite you to view our LinkedIn, Instagram, and Facebook to get an inside look on what Keystone is all about! Check out our website atwww.kppm.com. Click on “Careers” and stay connected!

Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email tohr@keystonepacific.comfor assistance. Please include a description of your requested accommodation, your name, and contact information. Note: This email address isnotfor general employment inquiries. Keystone will not respond to inquiries that are not related to accessibility of the on-line application system by individuals with disabilities.

Keystone Pacific Property Management, LLC is an equal opportunity employer. All applicants will be subject to a Background Check.