RESPONSIBILITIES:
Kforce has a client local to Milwaukee, WI that is seeking an Applications Support Analyst. This is a 100% remote opportunity with possibility for extension.
Responsibilities:
* Analyzes data, business workflows, and business processes to define, design, and leverage software applications, solutions, and business processes which meet the requirements of existing systems as well as new product implementation
* Serves as a liaison between operations, information services, system users and vendors, and acts as a consultant on issues related to the application(s)
* Works closely with technical and application staff to ensure successful implementation and maintenance of business applications and/or programs, including education, training, and follow-up
* Identifies, maps, measures, analyzes, and improves clinical and business processes, problems, and requirements for assigned application(s)
* Performs current and future workflow analysis and maps out critical business processes using industry standards and best practices
* Develops test plans, test cases, and test scripts to validate performance of clinical/business functions
* Conducts effective unit, integration, and end user acceptance testing through execution of the tests, tracking of problem reports, and documenting the final outcomes
* Facilitates clinical/business practice processes which result in successful software transitions and system utilizations
* Identifies and analyzes opportunities for application product development, optimization and technical improvements/changes that foster streamlined and integrated workflows
* In collaboration with IT, translates user requirements into functional design specifications and reviews with users to ensure accuracy
* Ensures accurate data maintenance and reviews the technological impact of business requirements
REQUIREMENTS:
* Bachelor's degree (or equivalent knowledge) in Business Management or Computer Science or related field
* Typically requires 3 years of experience in business process mapping, analysis, defining business and user requirements, acceptance testing and documentation with experience in the specific function/area supported
* For HIM/HB Support Analysis: Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) issued by the American Health Information Management Association (AHIMA)
* For PB Support Analysts: Certified Professional Coder (CPC) issued by American Academy of Professional Coders (AAPC)
* Experience with application users, vendors, and other technical experts, providing operational support for clinical systems, analyzing business and clinical processes, and providing user training/education
* Project Management experience with ability to use project management software
* Necessary analytical skills to make sound recommendations based on data analysis, and clinical user needs, assuring maximum productivity, and continuous process improvement
* Ability to balance multiple tasks, be detail and results oriented, set appropriate priorities and accomplish assignments in a thorough and timely manner
* Strong organizational, problem and issue resolution skills
* Ability to gather and organize data
* Strong communication skills
* Intermediate computer skills including experience in using the MS Office Suite (Word, PowerPoint, Excel, Access) or similar products and experience with large scale automated systems
* Understanding of change management practices and procedures
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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