RESPONSIBILITIES:
Kforce's high education client in NYC is seeking a CRM Application Administrator to join their team.
Summary:
The CRM Application Administrator plays a crucial role in supporting the client success efforts by overseeing the management, customization, and optimization of their CRM systems and PeopleSoft. This position requires a skilled and detail-oriented professional with a strong technical aptitude, a deep understanding of student support services and operations, and the ability to collaborate effectively with various stakeholders.
REQUIREMENTS:
* Bachelor's degree with an emphasis on quantitative skills (Information Technology, Computer Science, Web Development, or related field of study); Significant work experience would be considered in lieu of degree requirement
* 5 years of relevant experience in an admissions or student success office with at least 2 years of experience as a Technolutions Slate CRM administrator (preferred) or a similar education CRM required; familiarity with PeopleSoft SIS desired
* Proficiency with SQL, systems/technology integrations, database applications, programming/scripting, HTML, XML, and other web technologies
* Knowledge of office technology including word processing, spreadsheet and digital communication
* Experience with data management, data analysis and reporting
* Demonstrated skills in the use of cross-platform information management through integrated and relational databases and vendor software
* Ability to exercise discretion and independent judgment to leverage technology for data-informed decisions in complex situations
* Excellent interpersonal, written, and communication skills
* Must possess a high degree of proficiency and integrity relative to information security as well as broad knowledge of applicable data security/privacy practices and laws
* Ability to handle multiple tasks in a fast-paced, team-oriented environment and to prioritize workloads according to volume, urgency, etc.
* Detail-oriented, with a commitment to delivering high-quality results within established timelines and a proven record of testing, proofing, and creating documentation
* Team player with excellent consulting skills and a fun but professional presence required
* Demonstrated ability to work effectively with students, faculty, and staff from a variety of diverse backgrounds in support of a welcoming and inclusive environment
* Ability to work nights, weekends and holidays on an as-needed basis is required
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.