RESPONSIBILITIES:
Kforce has a client that is seeking a Desktop Support in Orlando, FL.
Duties Include:
* Desktop Support will provide direct service for IT networks as well as customer service to users inside and outside the company
* Maintain a work log of job tickets and maintenance tasks
* Forward daily inspections to prevent or solve system malfunctions
* As a Desktop Support, you will stay updated on new developments in, and analyze reviews of, computing technologies
* Supervise the logging of network conditions and requirements
* Serve as the initial contact for reporting of technical issues and answering questions regarding software/hardware/network issues
* Provide "white glove" service working with executive level personnel
* Accurately diagnose and resolve technical issues
* Desktop Support will effectively escalate issues to the appropriate resources when necessary
* Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation
REQUIREMENTS:
* At least 5 years of experience in a hands-on technical support role
* End-User desktop support, mobile device support, email support, and phone support experience
* Proficiency with current Windows OS
* Experience with Active Directory and Exchange
* Experience with O365 Administration and Troubleshooting
* Knowledge and experience supporting, troubleshooting, and configuring PC Hardware
* Ability to prioritize work and exercise good judgement while managing multiple tasks
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.