RESPONSIBILITIES:
Kforce has a client in Arlington, VA that is seeking a Tier 1 Technician Support Specialist to perform a wide variety of technical tasks in support of operations, production and test environments. This position requires shift work.
Responsibilities:
* Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis and resolution of problems
* Provides support for the escalation and communication of status to agency management and internal customers
* Observes, analyzes and reports data; and when appropriate makes necessary repairs to equipment
* Utilizes various engineering and scientific drawings, manuals and other related documentation in the performance of assigned tasks
REQUIREMENTS:
* High School diploma/GED required
* DoD 8570.1-M Compliance at IAT Level I desired
* Information Technology Infrastructure Library (ITIL) certification desired
* 6 years of directly relevant experience
* Must be able to work shift schedule
* Experience and/or familiarity with one or more of the following: M365, Call Distribution Systems, Red Hat, Microsoft Windows (10, 11), VMware, SharePoint
* Experience with monitoring system health and status
* Experience documenting problems and resolutions through a tracking program
* Experience performing various administrative duties and provide technical assistance, with the supervision of a team leader to remotely located users
* Tier I experience: General troubleshooting, triage, or performance of specific tasks (i.e. user account creation, password resets/unlocks, share drive access, remote software installations)
Desired Skills:
* Experience interfacing with the following groups: software development, testing, integration, deployment, sustainment, maintenance, etc.
* Experience working in an Agile environment
* Experience with ITIL methodology
* Experience and/or familiarity with one or more of the following shell scripts: Bourne, C, Krone, Bash, Perl, etc.
* Experience and/or familiarity with one or more of the following: TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc.
* Experience performing incident response (tiered support model), using an Incident Management System
* Tier II experience: Prioritize incidents; Perform detailed troubleshooting, root cause analysis Determine multi-user, multi-system correlations
* Experience interfacing directly with customer and program management team
* Experience providing status to program management and input to customer status reports
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.