10 Application Support Analyst Jobs in Mesa, AZ
Kforce is Hiring an Application Support Analyst Near Mesa, AZ
- Perform maintenance and provide support for production software applications to minimize disruptions and facilitate effective operations
- Investigate, diagnose and resolve issues with software applications
- Support the definition, identification/development, testing, deployment, integration, configuration and use of software applications used across the organization
- Plan, communicate, and coordinate software application deployments, upgrades, and retirements
- Define and document technical, operational and support processes and standards for production software applications
- Define and manage the tools and environments necessary to monitor, measure and improve application performance to ensure alignment with performance specifications
- Develop and maintain in-depth knowledge of products in effort to support customers
- Develop and maintain application documentation
- Analyze, monitor performance of applications and/or programs after implementation, taking actions as required
- Develops and executes scripts of varying complexity to solve business problems, as required
- Communicate technical information in a clear manner to a variety of internal and external stakeholders both verbally and in writing.
- Support VM Ticketing System & Understanding of incident management process
- Act as a behavioral role model for Application Support team members
- Reduce escalation into the software development team wherever possible
- Researches, documents, and presents the following information to management/other team members as required
- Presents application process flows
- Rotating On-Call
- Rotating Server Maintenance
- 3 years of experience supporting web and Windows applications
- 3 years of experience with MS Windows operating systems and applications
- 3 years of experience in writing SQL, proficient in developing and maintaining SQL Scripts
- Highly organized with the ability to plan and execute small-to-large projects
- Demonstrated ability to work independently to solve business problems with well-written, maintainable scripts
- Understanding of software architecture (i.e., components, relationships, constraints)
- Ability to implement and support a variety of Cloud-based/on-premises 3rd party software applications
- Server knowledge: Win 2008 R2/Win 2012 (Configure IIS and associated services, Configure User shares, Configure TCP/IP, FTP Services, Install and Configure server components)
- Excellent problem diagnosis skills (i.e., discovery, replication, troubleshooting, resolution, verification, communication and/or escalation)
- Strong working knowledge of MS Office Software including Excel, Word, Visio, Outlook, Publisher and PowerPoint software.
- Demonstrates ability to multi-task and meet all assigned deadlines in a rapidly changing and high pressure environment
- Highly organized with the ability to adapt effectively to changing priorities
- Ability to work independently, along with ability to provide mentorship to less experienced staff members
- Willingness to work directly with customers, customer technology teams, internal ATS teams, and business partners such as toll authorities to resolve issues
- A 4-year University degree (BA/BS) in information systems or a related technical discipline from a regionally accredited college/university
- Experience with application monitoring tools (e.g. Firescope, HPSM, App Dynamics, New Relic, Splunk, Pingdom)
- Scripting or Application Development tools (e.g. PowerShell, C#, PowerBI)
- Familiarity and experience with Cloud platforms (Azure, AWS)
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Job Summary
Contractor
Business Services
$71k-92k (estimate)
06/26/2024
07/24/2024
kforce.com
FORT WORTH, TX
1,000 - 3,000
1962
Public
JOSH EDWARD
$1B - $3B
Business Services
Related Companies
About Kforce
Kforce is a professional staffing firm that matches job seekers and employers in the areas of technology, finance, accounting and healthcare.
The job skills required for Application Support Analyst include Application Support, Troubleshooting, SQL, Customer Support, Operating System, Incident Management, etc. Having related job skills and expertise will give you an advantage when applying to be an Application Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Application Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Application Support Analyst positions, which can be used as a reference in future career path planning. As an Application Support Analyst, it can be promoted into senior positions as an Applications Support Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Application Support Analyst. You can explore the career advancement for an Application Support Analyst below and select your interested title to get hiring information.
If you are interested in becoming an Application Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Application Support Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Application Support Analyst job description and responsibilities
Application support analysts respond to application support requests for smartphone or computer applications.
03/14/2022: Amarillo, TX
Often part of a wider team, they are responsible for the smooth operation of specific software applications within an organization or to the end-user.
03/20/2022: Pittsfield, MA
They provide first and second line application support, resolving technical queries, and communicating solutions directly to customers.
01/21/2022: Spokane, WA
Application support analysts provide customer service to users of applications on smartphones and computers.
01/24/2022: Juneau, AK
These analysts make recommendations as to the selection and customization of applications to best align with user needs and high-level goals related to budget and productivity.
02/15/2022: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Application Support Analyst jobs
Successful Application Support Analysts are abstract and creative thinkers who thrive on tackling difficult challenges.
03/14/2022: Charlotte, NC
Many applications work with databases and run on server operating systems, so the analyst also should be able to troubleshoot these.
12/27/2021: South Bend, IN
Application support analysts need both technical and human skills to perform their duties effectively.
03/08/2022: Fort Lauderdale, FL
Application support analysts can provide support through email, phone calls or live chat.
01/18/2022: Frankfort, KY
Applications support usually offers technical support and human support.
03/11/2022: Omaha, NE
Step 3: View the best colleges and universities for Application Support Analyst.
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