62 CMS Support Specialist (LV/PM Shift) Jobs in Las Vegas, NV
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LUCI | THE MODERN OS FOR MULTIMEDIA SYSTEMS
Las Vegas, NV | Full Time
$78k-100k (estimate)
3 Days Ago
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LUCI | THE MODERN OS FOR MULTIMEDIA SYSTEMS
Las Vegas, NV | Full Time
$78k-100k (estimate)
3 Days Ago
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CMS Support Specialist (LV/PM Shift)
$48k-61k (estimate)
Full Time | Business Services
3 Days Ago
Kforce is Hiring a CMS Support Specialist (LV/PM Shift) Near Las Vegas, NV
ResponsibilitiesKforce has a client in Lake Vegas, NV that is seeking a CMS Support Specialist (LV/PM Shift) in alignment with the Spirit of Service culture and driving company success through performing the following tasks to the highest standards. The CMS Support Specialist will perform a variety of technical and analytical support, tasks, and duties to assist the day-to day activities of the Marketing Departments. Essential Functions:
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
- Run adhoc reports as needed for all sales departments
- Be present on the floor at beginning of shift to make sure all agents receive calls and must troubleshoot and repair agents' computers when they are having issues (frozen up, getting on computer, icons deleted, etc.
- Credit honors points in GEM
- Reply to all emails sent to support
- Log into phone queue for support
- Run SQL queries to complete manual dials, retrieve guest information from the database, and research issues on the floor
- Ensure supervisors have the necessary tools to complete their daily tasks. Also ensure they are trained on the tools
- Close all tickets each shift
- Book dated packages and tours and check status of various leads to see they have been charged
- Provide audio recordings to managers and assist with training of new users to pull recordings as necessary
- Ensure all sales departments can always receive or initiate calls through the system
- Various research projects
- Develop a general understanding of the sales and marketing
- Add numbers to the DNC list to be removed from dialer
- Walk and train agents through setting up equipment at home
- High School diploma/GED
- Up to 3 years of related experience
- Strong interpersonal/communication skills with high level of management and client contact
- Must be able to handle multiple projects with complete follow through with high level of effective decision making
- Possess a high degree of computer proficiency and ability to learn new systems
- Must have knowledge of word processing, spreadsheets, Microsoft Word, Excel, Visio and Outlook
- Ability to handle multiple tasks in a fast-paced environment
- It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: SQL experienced preferred - minimal, client uses prewritten queries for this role
- I3 Enterprise experience
- Ring Central experience
- Citrix/VDI knowledge - minimal, this will be taught
- Customer service experience
- Flexible work schedule - shifts could include days, nights, weekends, and over-nights as requested
- Helpful and patient attitude when providing service and assistance to our internal customers
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$48k-61k (estimate)
POST DATE
06/24/2024
EXPIRATION DATE
07/21/2024
WEBSITE
kforce.com
HEADQUARTERS
FORT WORTH, TX
SIZE
1,000 - 3,000
FOUNDED
1962
TYPE
Public
CEO
JOSH EDWARD
REVENUE
$1B - $3B
INDUSTRY
Business Services
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About Kforce
Kforce is a professional staffing firm that matches job seekers and employers in the areas of technology, finance, accounting and healthcare.
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