5 Customer Solutions Representative Jobs in Garden, ID
Kforce is Hiring a Customer Solutions Representative Near Garden, ID
- Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources
- Monitor the service event through completion for compliance
- Manage the service requests of customers through different access channels
- Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management
- Provide resolution and feedback based on analysis
- Participates/leads in projects for process or quality improvements
- Works with escalated customers and recommends actions in post incident reviews
- Manages multiple tasks or cases simultaneously with minimal supervision
- Oversee compliance with operating procedures and standards
- May act as a mentor or trainer in the team
- May determine methods and procedures for new assignments
- Typically provides guidance to other non-exempt employees
- Applies extensive knowledge the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways
- Works on assignments that are complex in nature and require considerable judgment, initiative, and technical/specialized knowledge to resolve problems and/or develop recommended solutions
- Work is completed with minimal supervision and assignments may be completed without established procedures
- High School diploma or equivalent
- Typically requires 3-5 years general experience, or equivalent combination of experience and college level education
- Experience in customer facing role either remote or face to face
- Experience in a phone based remote role
- Experience in call routing and processes as well as case logging systems and obligation systems
- Comprehensive understanding of the general/technical aspects of the job
- Strong understanding of internal processes, tools, and usage of such tools in managing daily tasks
- Familiarity with computer technology
- Time management skills
- Problem solving skills
- Accuracy in data entry
- Superior communication skills both written and verbal
- Excellent fluency in language to be supported
- Ability to mentor and train new agents
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Job Summary
Contractor
Business Services
$71k-91k (estimate)
06/29/2024
07/26/2024
kforce.com
FORT WORTH, TX
1,000 - 3,000
1962
Public
JOSH EDWARD
$1B - $3B
Business Services
Related Companies
About Kforce
Kforce is a professional staffing firm that matches job seekers and employers in the areas of technology, finance, accounting and healthcare.
The job skills required for Customer Solutions Representative include Data Entry, Problem Solving, Communication Skills, Time Management, Initiative, Analysis, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Solutions Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Solutions Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Solutions Representative positions, which can be used as a reference in future career path planning. As a Customer Solutions Representative, it can be promoted into senior positions as a Sales Support Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Solutions Representative. You can explore the career advancement for a Customer Solutions Representative below and select your interested title to get hiring information.
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