15 Desktop Support Technician II Jobs in Atlanta, GA
Kforce is Hiring a Desktop Support Technician II Near Atlanta, GA
- Duties range from remote desktop assistance to providing support over the telephone to troubleshooting issues that arise with computers
- May also serve other IT department roles such as ensuring that all the computers in their company's network are backed up, safe and secure
- May also deploy security updates to all the systems in their companies' servers and computers to make sure they are never compromised
- May be required to show staff members how to use their company's computer programs and networks and how to adhere to security standards
- Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users
- Coordinate with vendors to resolve problems; Add or replace memory, new keyboards, motherboards, and other components
- Set up and troubleshoot domains, user accounts and software accounts
- Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices
- Keep Knowledge Base and process documentation up to date
- Assist customers in gaining access to various systems and servers
- Provide support for remote employees using Citrix environments, VDI machines, and Avaya/Cisco/Polycom telephony
- Setup and maintain shared mailboxes/distribution lists in Exchange
- Distribute and patch software using UEM and HUB technologies
- Communicate call trends and challenges in daily team meetings
- Work closely with the team to resolve or properly close aging tickets
- Manage the individual and ticket queue for the team
- Ensure the highest level of customer satisfaction
- Minimum of an Associate's degree in a Computer Technology or equivalent from two-year College or technical school
- Certifications obtained or working towards: ACMT, CCT, ITILv4, Comp/TIA Strong interpersonal/communication skills with the ability to communicate with technical and non-technical users effectively
- 3-5 years of Service Desk and Desktop Support experience for both PC and Mac required
- Experience working with multiple customers face to face in a 'Walk Up Bar' type of corporate environment is preferred
- Strong mobile support (Android, iOS, etc.) experience
- Experience with installation, upgrade, and maintenance of software, hardware, and peripherals
- Familiarity with ticketing systems such as Service Now is a plus
- Familiarity with encryption and security tools and triaging within this environment
- Ability to take on small projects from start to finish
- Ability to work independently and within a team
- Ability to troubleshoot software, hardware and connectivity issues remotely
- Ability to understand & articulate root cause on customer issues
- May require deeper systems knowledge and extensive partnership on projects with Tier 3 engineering teams
- Maintain process ownership and expertise for a specific area as a knowledge Domain
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Job Summary
Contractor
Business Services
$42k-54k (estimate)
08/24/2024
09/20/2024
kforce.com
FORT WORTH, TX
1,000 - 3,000
1962
Public
JOSH EDWARD
$1B - $3B
Business Services
Related Companies
About Kforce
Kforce is a professional staffing firm that matches job seekers and employers in the areas of technology, finance, accounting and healthcare.
The job skills required for Desktop Support Technician II include Troubleshooting, Installation, Android, iOS, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Technician II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Technician II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Technician II positions, which can be used as a reference in future career path planning. As a Desktop Support Technician II, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Technician II. You can explore the career advancement for a Desktop Support Technician II below and select your interested title to get hiring information.
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