112 Desktop Support Technician Jobs in New York, NY
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Kforce is Hiring a Desktop Support Technician Near New York, NY
- Desktop Support Technician will monitor and answer the Service Desk phone, e-mail message queues, and auto-triggered request queues during their assigned tour (I, II or III)
- Provide support and customer service to users, promote and/or escalate problem, incident, and request action items
- Provide real-time Service Desk coverage to meet and exceed service level requirements and end-user expectations
- Install and configure computer desktops, laptops, printer, mobile devices, and software
- Participate in the implementation of new hardware and products to ensure the application meet the business requirements and the team is trained in their use
- Provide accurate and detail documentation of resolution in the Service Now Ticketing system
- Manage level 1 and 1 1/2 service Incidents/requests from report to resolution
- Provide customer with a single point of contact for Service Desk activities, for problems, incidents and request items
- Triage requests to ensure accurate transfers and escalation, per service level agreements (SLA)
- Track open tickets and monitor ticket progress per SLA, close ticket items when resolve
- Follow escalation and paging procedures to ensure SLAs are being met
- Provide support and services to users, seeking to resolve as many calls as possible at level 1
- Provide support for issues related to password resets, MS Office, Windows, as well as some issues
- Provide customer with a single point of contact for Service Desk activities, for problems, incidents, and request items
- A Baccalaureate degree in relevant field from an accredited college or university; And one year of experience in a business, government, hospital, educational institution or non-profit organization in analysis, development and implementation of systems, methods and procedures, management information development and data coordination; Familiarity with EDP applications and data processing programs; Or Master's degree in Management, Business Administration, Hospital Administration Management, Public Administration, Accounting or relevant field from an accredited college or university; Or a satisfactory combination of education, training and experience
- Experience troubleshooting and resolving computer and network issues in a multi-office work environment
- Prior experience with ServiceNow ticketing system
- Demonstrated experience diagnosing and resolving unique, nonrecurring problems associated with application software and operating systems, determining the source of problems and detailing their level, priority and nature
- Extensive experience supporting Microsoft Operating Systems and Office Suite
- Experience supporting and setup of Droid, iOS, and other PDA devices
- Experience supporting internal clients remotely via Remote Control tools such as Webex and RDP
- Experience imaging and deploying new and replacement laptop and desktop equipment
- General Office equipment (computer, scanner, printer, phones)
- ITIL Certification a plus
- Experience in desktop support and wireless network technologies
- Excellent Customer Service experience
- Knowledge and experience installing and configuring Windows 7 & 10 desktops in an enterprise environment
- Excellent verbal and written communication skills
- Ability to work on multiple projects simultaneously
- Capable of lifting and installing equipment up to 50 pounds
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Job Summary
Contractor
Business Services
$60k-75k (estimate)
08/02/2024
08/30/2024
kforce.com
FORT WORTH, TX
1,000 - 3,000
1962
Public
JOSH EDWARD
$1B - $3B
Business Services
Related Companies
About Kforce
Kforce is a professional staffing firm that matches job seekers and employers in the areas of technology, finance, accounting and healthcare.
The job skills required for Desktop Support Technician include Customer Service, Desktop Support, Operating System, Service Desk, Written Communication, Analysis, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Technician positions, which can be used as a reference in future career path planning. As a Desktop Support Technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Technician. You can explore the career advancement for a Desktop Support Technician below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Technician job description and responsibilities
Desktop Support Technicians ensure all desktops and computer equipment run smoothly at the workplace.
02/23/2022: Florence, AL
Desktop support technicians must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system.
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Perform upgrades and configuration of desktop and related peripherals.
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Senior desktop support technicians are responsible for maintaining the customer relationship and communication tied to project-related activities.
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The Desktop Support Technician provides technical support of desktop and laptop computers, applications, and related technology.
01/23/2022: Vallejo, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Technician jobs
Earn bachelor's degree or equivalent.
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Gain experience with operating systems.
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Practice fixing common computer problems.
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Seek technical support positions.
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TAKE A RELEVANT TRAINING PROGRAM.
03/02/2022: Minneapolis, MN
Step 3: View the best colleges and universities for Desktop Support Technician.
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