7 Operations Support Project Manager Jobs in Alpharetta, GA
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Operations Support Project Manager
$94k-116k (estimate)
Contractor | Business Services
3 Days Ago
Kforce is Hiring an Operations Support Project Manager Near Alpharetta, GA
ResponsibilitiesKforce has a client seeking an Operations Support Project Manager in Alpharetta, GA. Roles and Responsibilities: Overall Management:
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
- Ensuring smooth workflow of the Tech Support team and optimize processes for efficiency
- Collaborate with the Professional Services and Support team to field support questions and Jira tickets from clients
- Responsible for planning and coordinating the execution of software application deployment in multiple customer environments to ensure a smooth and efficient process
- Coordinate scheduling and effectively manage ad-hoc project requests relating to client deployments while maintaining deployment calendar in Confluence
- Manage multiple lines of communication responses concurrently as the liaison between the Client Services and Technology Support teams
- Escalate deployment issues with urgency to Technology manager for prompt resolution
- Enforced the deploy communication process and manage the shared mail inbox
- Collaborate with Support and Professional Services for follow up action updates
- Efficiently manage and request agenda items for discussion
- Effective communication with leaders and stakeholders from all levels of the business and technology organization
- Discuss risks and impacts of requested changes
- Update Jira tickets to reflect discussion and status of changes requested
- Align project goals with objective
- Oversee progress of the client deployment requests
- Facilitate planning and effective communication of deployment activities
- Ensure the deployment pipeline workflow runs smoothly in a very fast-paced environment
- Identify, manage, and mitigate risks
- Monitor and measure progress of team performance with appropriate productivity metrics
- Learn about DevOps principles with a thorough understanding of agile and continuous integration
- Bachelor's/Master's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
- Project Management Professional certification
- Cybersecurity certifications are nice to have but not required
- 8 years of Project Management/Operations Service Management experience
- 5 years of experience working with Agile - Scrum, Kanban, or LeSS
- Communication skills, adaptability, and team collaboration are crucial
- Nimble and proactive personality for a very fast paced work environment, positive, upbeat, welcome feedback (positive or improvement)
- Ability to collaborate with stakeholders to identify improvement gaps and work with team to drive implementation and measure progress
- Efficient follow-ups, note taking, and holding resources accountable on actions
- Advanced expertise with using Jira and Confluence tools
- Proactiveness - think of responsibility related items before someone tells you about it
- Ability to learn all the moving parts of the product and dependencies
- Ability to multi-task, pay attention to detail and accuracy, possess leadership, teamwork, and motivational skills
- Fluent Agile (Scrum or Kanban) framework experience with ability to eloquently educate resources and stakeholders on the methodology while holding everyone accountable
- Capable of effectively manage and measure progress of operational tasks
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Job Summary
JOB TYPE
Contractor
INDUSTRY
Business Services
SALARY
$94k-116k (estimate)
POST DATE
06/26/2024
EXPIRATION DATE
07/24/2024
WEBSITE
kforce.com
HEADQUARTERS
FORT WORTH, TX
SIZE
1,000 - 3,000
FOUNDED
1962
TYPE
Public
CEO
JOSH EDWARD
REVENUE
$1B - $3B
INDUSTRY
Business Services
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About Kforce
Kforce is a professional staffing firm that matches job seekers and employers in the areas of technology, finance, accounting and healthcare.
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