Customer Care Associate

Job Description:

As a Customer Care Associate specializing in home improvements, you will work in our office and be responsible for generating leads and setting appointments with potential customers through outbound calls, emails, text and social media. Your main goal will be to promote our services, build relationships with prospects, and schedule consultations for our sales team. The perfect candidate for this role is an attentive listener with the ability to communicate effectively with our customers via all methods of communication.

Responsibilities:

- Conduct outbound calls to potential customers in Michigan, introducing our home improvement services and generating interest.

- Answer and direct inbound calls from customers.

- Answer emails and text and social media messages as needed.

- Identify customer needs and tailor our offerings to match their specific requirements.

- Explain the benefits and features of our services, answering any questions or concerns the prospects may have.

- Build rapport with prospects and nurture relationships to increase the likelihood of setting appointments.

- Schedule appointments for our sales team to meet with interested customers and conduct consultations.

- Maintain accurate records of all calls, appointments, and customer details in our CRM system.

- Collaborate with the colleagues to optimize campaigns and strategies for maximum effectiveness.

- Stay updated on industry trends, competitor offerings, and market conditions to provide valuable insights.

Requirements:

- Excellent verbal communication skills with a friendly and confident phone manner.

- Basic knowledge of home improvement services, including roofing, windows, siding, etc OR the willingness to learn.

- Ability to understand customer needs and tailor our offerings accordingly.

- Outstanding organizational and time management abilities to handle a high volume of calls and appointments.

- Self-motivated and results-oriented, with a drive to meet and exceed sales targets.

- Proficient in using CRM software and a computer.

- Ability to work independently while also collaborating effectively with colleagues.

- Must be able to commute to work at our office in Howard City, MI.

- Must be legally authorized to work in the United States.

-Must have a high school diploma or a GED.

Benefits:

- Competitive pay and commission structure.

- Comprehensive paid training and ongoing support.

- Opportunity for career growth and advancement.

- Positive and supportive work environment.

- Paid Time Off

How to Apply:

If you have a passion for sales and marketing, please submit your resume and a cover letter highlighting your relevant experience and skills.

Please note that only qualified candidates will be contacted for further consideration. We appreciate your interest in joining our team and look forward to reviewing your application!

About Us:

We are a leading provider of water management solutions, specializing in various products such as Seamless Gutters, Gutter Covers and more. With a strong commitment to quality craftsmanship and customer satisfaction, we have established ourselves as a trusted name in the industry. As we continue to grow, we are seeking an experienced Customer Care Associate to join our team and drive our sales efforts in our Michigan market.

Equal Opportunity

We are an equal opportunity employer and welcome all applicants.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Flexible schedule
• On-the-job training
• Paid time off

Shift:

• Evening shift
• Morning shift
• Split shift

People with a criminal record are encouraged to apply

Location:

• Howard City, MI (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Howard City, MI (Required)

Ability to Relocate:

• Howard City, MI: Relocate before starting work (Required)

Work Location: In person

Salary : $16