Kiawah Island Golf Resort consistently ranks as one of the country’s top resorts. It is home to The Sanctuary, one of the only Forbes Five Star and AAA Five Diamond hotels in South Carolina, as well as nearly 500 private villas and luxury homes, and five championship golf courses, including The Ocean Course. We strive to enhance southern hospitality by taking care of our employees and guests. Benefits:Hourly PositionDependable schedule Medical, Dental, Vision, 401(k) optionsEmployee Meal ProgramDiscounts on Golf, Tennis, Accommodations, Dining & MoreWork in Paradise!Expectations & Responsibilities:Able to creatively coordinate and assist with arranging activities, excursions and services for guests.Guest-facing position at our Lobby Concierge Desk, as well as time in our back-of-house concierge area completing some of the more administrative tasks required in this role.Provide our guests with information on accommodations, packages, special events, dining options, recreational activities, golf, and other island happenings.Provide our guests with information and personalized recommendations based upon your extensive knowledge of all hotel facilities as well as local and area restaurants/attractions.Pre-call every guest 7-10 days prior to arrival to offer assistance with planning his/her upcoming stay.Offering personalized recommendations based upon each guest’s individual interests in the hotel and resort’s amenities. Possess the ability to apply patience, tact, understanding, and resourcefulness in meeting the many and varied demands of the guests at our luxury resort. Arranging amenities for VIP guests and guests joining us for a special occasion. Assist guests with making transportation and babysitting arrangements for their stay. Provide clear and concise directions to all local and area destinations/attractions. Assist guests with other requested services (ex. shipping, printing, facsimiles, and floral delivery). Responsible for optimizing guest’s perceived value and overall experienceProvide friendly and professional service while adhering to the Forbes Travel Guide Five Star and AAA Five Diamond standards. Upholds the core values and policies & procedures of the resort.All other duties as assigned.Training:Your four-week training program will begin with an orientation to the resort and hotel, as well as a comprehensive tour of the island. Once you arrive to your department, our Concierge Team will familiarize you with our department policies and procedures, as well as provide you with a clear understanding of how to navigate and use the different systems and applications necessary to complete your job. Your training will focus on Forbes Travel Guide Five Star and AAA Five Diamond service standards, as well as include extensive information on local and area attractions. After your core four-week training program concludes, your training will continue as we expect you to spend the next four weeks exploring and experiencing all that our island and surrounding area has to offer to enable you to speak knowledgably with our guests. Qualifications:Minimum Education – High School education required; college degree preferred.Minimum Experience – A minimum of 1-year experience as concierge or other customer service related position required.Strong typing skills and proficiency with Microsoft Word, Excel, and Outlook are a must in this role.Must work both independently and in a team environment.Flexibility with your schedule and willingness to work holidays required.Must be open to receiving regular feedback through weekly standards assessments.Must possess a desire to continuously seek out the opportunity to explore and experience new area attractions and restaurants in order to build upon your knowledge of Kiawah Island and the surrounding area.Excellent communication skills in English both verbal and written.Must be able to pass a background check.Essential Physical Requirements:Must be able to lift minimum weight of 15 lbs. across short-medium distance.Must be able to stand for the entirety of shift.Must be able to work on site due to daily needs of the job requirements. Capable of working consecutive hours without sitting down.Ability to reach, bend, lift, and carry trays/ovals.Join our team and work in paradise!