15 Customer Service Coordinator (Team Lead) Jobs in Coral, FL
KIDZ MEDICAL SERVICE. is Hiring a Customer Service Coordinator (Team Lead) Near Coral, FL
Duties And Responsibilities
- Provide comprehensive account information, including insurance details, account balances, and service reviews.
- Verify patient insurance information to facilitate accurate billing processes.
- Process payments and establish payment plans to support financial arrangements.
- Aid customers in reconciling their accounts, ensuring satisfaction and resolution.
- Monitor team members and resolve day to day questions.
- Train new team members and identify retraining opportunities.
- Address and resolve customer complaints, concerns, and inquiries in a timely manner.
- Build effective relationships with customers, educating them about Kidz Medical Services and their health insurance.
- Accurately complete settlements on a daily basis and generate necessary reports and correspondence.
- High school diploma or equivalent.
- Minimum of 3 years of related experience; healthcare accounts receivable experience strongly preferred.
- Excellent customer service, verbal, and written communication skills.
- Strong understanding of guarantor accounts receivable in a healthcare setting, along with knowledge of managed care plans, insurance denials, and appeals.
- Exceptional organizational skills, with the ability to manage priorities and workflow.
- Proficiency in understanding and following written and verbal instructions.
- Bilingual skills required.
- Acute attention to detail and adaptability to changing priorities.
- Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
- Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
- Medical, dental, vision, life, and disability insurance
- 401(k) and profit sharing
Job Summary
Full Time
$39k-49k (estimate)
05/29/2024
07/18/2024
The job skills required for Customer Service Coordinator (Team Lead) include Customer Service, Billing, Written Communication, Attention to Detail, Presentation, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Coordinator (Team Lead). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Coordinator (Team Lead). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Coordinator (Team Lead) positions, which can be used as a reference in future career path planning. As a Customer Service Coordinator (Team Lead), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Coordinator (Team Lead). You can explore the career advancement for a Customer Service Coordinator (Team Lead) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Coordinator job description and responsibilities
Effectively able to develop work schedules for customer service staff members and overseeing their activities to ensure that service standards are met properly.
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The Customer Service Coordinator position ensures that the person on the other end gets connected to the right place.
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The Customer Service Coordinators provide exceptional, professional and responsive customer service through communication with customers, dealers and sales representatives via email and telephone.
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Deliver excellent customer service and lead by example.
01/09/2022: Baton Rouge, LA
Maintains excellent external customer service through professional communication, timely response to customer needs, and overall customer-centric approach.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Coordinator jobs
A passionate customer service advocate with strong critical thinking skills.
01/23/2022: Rochester, MN
CS coordinator may also provide the clients with product and service knowledge.
12/21/2021: Scranton, PA
The Customer Service Coordinator must be able to perform all the essential functions of the position satisfactorily.
03/15/2022: Akron, OH
The Service Coordinator must be detail oriented with an eye toward efficiency and accuracy.
03/02/2022: Albuquerque, NM
As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication.
01/08/2022: Cedar Falls, IA
Step 3: View the best colleges and universities for Customer Service Coordinator.
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