Guest Experience Leader

At Killer Burger, our mission is to throw a party every day that is meant to be an

oasis. One where each guest that comes through our doors has a chance to step

away from the issues and stress of the outside world into an atmosphere of hospitality,

welcomeness, fun, and damn good burgers. When we do our jobs right, our guests leave

happy, well-fed, and excited to come back.

The Guest Experience Leader helps to bring that mission into reality through training,

leadership, and being a brand ambassador inside and outside the restaurant. You will

train every new employee how to deliver best-in-class hospitality, pour perfect beers,

and create a dining experience that will leave our guests happy, full, and excited to

come back. You will be the guardian of the guest experience, always coaching the crew

and crew leaders towards mastery of their skills. You will work with the General

Manager to take care of the restaurant, set goals, and achieve those goals. As a Guest

Experience Leader, you will have the opportunity to make a significant and positive

impact on the crew, the guests, and the company as a whole.

Job Responsibilities

Guest Experience

• Demonstrate, train, and uphold the 6 connections of the guest experience.
• Demonstrate, train, and uphold all standards on FOH positions.
• Maintain high cleanliness standards in all FOH areas.

Training and Development

• Coordinate all FOH training.
• Conduct ongoing training and coaching with all current staff.
• Track and record all FOH training progress.
• Work with the GM to write FOH training schedules.

Quality and Procedure Control

• Ensure all procedures are followed correctly.
• Use coaching to fix incorrect procedures.
• Use coaching to develop and perfect skills.
• Identify training opportunities and make a plan to implement them.
• Lead shifts as the PIC.

Administrative Management

• Assist the GM with managing time punches.
• Assist the GM with cash management.

Local Store Marketing

• Execute in-store and out-of-store marketing initiatives provided by Leadership.
• Communicate all promotions, LTOs, and important guest-facing news to the crew.
• Monitor and respond to all guest reviews — work with the GM and Kitchen Leader to address concerns.

Job Requirements and Compensation

Requirements

• Certification on all Killer Burger Stations.
• Mastery of skill and knowledge on all Killer Burger Procedures.
• Must be able to work weekends, nights, and holidays.
• Must be able to complete store errands and attend virtual and in-person company meetings and training.
• Must have proficiency with Google Suite.
• Must be able to count, calculate, and balance money.
• Must be able to lift 45lbs.

Compensation and Benefits

• Full-time non-exempt position
• Hourly wage starting at $17.50 TIPS!
• Shift meal & beer every day you work.
• 401k Plan with Employer Matching
• Leadership Development
• Closed on 4th of July, Thanksgiving, and Christmas
• Positive and Fun Environment
• Being Valued as a Teammate
• Two days off in-a-row (Wednesday and Thursday)

We are growing! Plenty of room to grow with us and move up in leadership!

Killer Burger is a dream inspired by the burgers served in Midwestern old-school roadside diners that were the All-American oasis for hungry and tired interstate travelers. That dream became a reality when Killer Burger founder TJ came to Portland, OR and could not find a burger that measured up to the ones he cherished eating as a child at those diners with his family. This was 2010 and the Great Recession was pressing down on the nation with full force. TJ remembered how his family ate at those diners not only because they were on the road a lot but because they were affordable. They were restaurants run by ordinary people to serve ordinary people. But the burgers? They were extraordinary.
TJ was determined to recreate the simple comfort of those memories, so he set up a grill in his garage, poured a few beers, turned up some classic rock, and started creating the burgers of his childhood with his friends. It was during these times that he not only perfected the classic diner burger but created a whole menu of epically crave-able burgers. TJ wanted to share these burgers with the city, so he built a restaurant around them and focused on the singular goal of serving perfect burgers at an affordable price. Especially when many people were feeling the heavy burden of a struggling economy; this was a place where people could come to spend a little and get a lot. And so, Killer Burger was born. We started with a commitment to serve perfect burgers to the world and we have advanced into a company that is also focused on the growth and development of its people and business. Our goal is to be the most fun job our employees will ever have. Many team members stay with us for years because they believe in our vision and love being part of the Killer Burger culture.

Pay: Starting at $17.50 / hour

Pay:

• Tips

Job Type: fulltime

Schedule:

• Weekend availability

Education: High school degree

Work location: On-site