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Kilpatrick, a large international law firm, is seeking a Service Desk Analyst for our IT Department, working remotely. This position will be part of our team of attorneys, paralegals and support staff providing a high level of service to both internal and external clients. At Kilpatrick we are one team where each person plays an integral role in serving the needs of our clients. The firm has a strong dedication to its employees, values, diversity and inclusion initiatives and commitment to the community.
This position is responsible for providing 24/7 first level firm-wide support for customers with technology problems. The Service Desk Analyst documents, categorizes and assesses support calls; takes appropriate corrective actions; and escalates the problem as required.
ESSENTIAL JOB FUNCTIONS:
KNOWLEDGE/SKILLS REQUIRED:
This is a full-time, regular position with a multi-faceted health benefit package including medical, dental, and vision. The firm also offers life insurance, short term disability plans and retirement plans in addition to holidays and paid time off. The firm offers hybrid work schedules combining in office work days as well as remote work days. The pay range for this position in Atlanta and Chicago only is $24.35 - $36.56 per hour; in Raleigh and Winston-Salem only is $23.07 to $34.66 per hour.
Selected applicants will be contacted. Kilpatrick is an Equal Opportunity Employer.
For more information about our firm, please visit our website at .
Kilpatrick Townsend & Stockton LLP is committed to equal employment opportunity for all persons, regardless of race, color, religion, sex or gender, national origin, age, veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by applicable law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed or disclosed their own pay, or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding , hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1-35(c)
Full Time
Business Services
$49k-60k (estimate)
05/03/2024
07/02/2024
The job skills required for IT Service Desk Analyst include Help Desk, Service Desk, Microsoft Office, Communicates Effectively, Time Management, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Service Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Service Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Service Desk Analyst positions, which can be used as a reference in future career path planning. As an IT Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Service Desk Analyst. You can explore the career advancement for an IT Service Desk Analyst below and select your interested title to get hiring information.