Join Sally Kim-Farmers Insurance Agency, a customer-oriented insurance agency that understands the importance of communication and language diversity. As a Bilingual Korean Customer Service Representative, you can assist English-speaking and Korean-speaking clients, ensuring their insurance needs are met effectively and efficiently. With a hybrid remote work setup, you'll have the flexibility to work remotely from our office in DUARTE, California.

At our agency, we pride ourselves on delivering exceptional customer service and building strong client relationships. As the first point of contact for our Korean-speaking customers, you'll provide personalized assistance, answer inquiries, process policy changes, and address any concerns. Your fluency in Korean and English will be instrumental in building trust and ensuring clear communication.

If you are a passionate and detail-oriented individual who enjoys helping others, Sally Kim-Farmers Insurance Agency is an ideal place for you. We value teamwork, professionalism, and continuous learning. Join our dynamic team and make a difference in the lives of our valued Korean-speaking clients. Please DO NOT apply if you are not serious about working.

Hourly Base Salary Commission

Life Insurance

Hands on Training

Career Growth Opportunities

Mon-Fri Schedule

Paid Time Off (PTO)

- Provide exceptional customer service to Korean-speaking clients, assisting them with their insurance needs

- Answer phone calls, respond to inquiries, and resolve customer issues promptly and courteously

- Process policy changes accurately and efficiently

- Educate clients on insurance coverage and benefits

- Maintain accurate customer records in our CRM system

- Fluency in Korean and English

- Excellent verbal and written communication skills in both languages

- Prior customer service experience preferred

- Strong problem-solving and organizational skills

- Proficiency in using CRM software and other relevant tools