Client Engagement Specialist for Kimbrough Legal PLLC, Austin TX

Are you eager to join a tight-knit team of compassionate legal professionals? Our expanding law firm is on the lookout for a Client Engagement Specialist to elevate our client relationships and manage our growing caseload. We're seeking someone with a knack for phone communication, a naturally empathetic ear, and a dedication to customer service. If you have consultative sales experience and a passion for assisting those in need, this role as a Client Engagement Specialist offers an opportunity to contribute to a thriving law firm while making a meaningful difference in clients' lives every day.

Why Employees Thrive with Us:

· Dedicated Work-Life Balance

· Hybrid/Remote Position

· Compensation: $23 - $25 per hour

· Bonus Structure to Reward Excellence

· Health, Dental, and Vision Insurance

· 401(k) Retirement Plan

· Generous Paid Time Off plus 10 Paid Holidays

· Support for Professional Growth through Continuing Legal Education Assistance

· Positive Work Environment that Values Integrity and Collaboration

What Would You Do:

· : Identify and pursue new business opportunities within the legal sector. This includes prospecting potential clients, conducting cold outreach, and networking at industry events to generate leads.

· : Cultivate and maintain strong relationships with existing clients to ensure satisfaction and foster repeat business. Act as the primary point of contact for client inquiries, providing timely and accurate information about our services.

· : Take a consultative approach to sales, understanding the unique needs and challenges of each client. Recommend appropriate legal solutions and tailor proposals to address specific client objectives.

· : Stay informed about industry trends, market developments, and competitor activity. Use market insights to identify opportunities for growth and inform strategic decision-making.

· : Collaborate closely with internal teams, including attorneys, marketing, and operations, to deliver exceptional client service and support business objectives.

· : Manage the sales pipeline from lead generation to deal closure. Track sales activities, update CRM systems, and provide regular reports on sales performance and forecasts.

· : Continuously seek ways to optimize sales processes and improve efficiency. Provide feedback and insights to inform product development and marketing initiatives.

What We Need From You:

· Associate degree in business or related field, or a minimum of 5 years of relevant experience.

· Demonstrated interest in consultative solutions selling.

· Proven success utilizing consultative sales approaches, especially over the phone.

· Strong track record in closing customers.

· Independent self-starter with excellent problem-solving skills, thriving in a rapidly changing environment.

· Proactive attitude with great follow-through and attention to detail.

· Excellent communication and interpersonal skills, blending personability with persistence.

· Knowledge of the legal industry is advantageous.

· Real-life experience providing empathy and understanding is valued.

· Previous legal experience preferred.

· Proficiency with Microsoft Office products, especially Excel.

· Familiarity with CRM and case management systems is beneficial.

· Sales or customer service experience is highly desirable.

Why Join Our Team:

If you're ready to make a profound impact as a Sales Professional with a thriving law firm and possess the drive to excel in a growth-oriented environment, we invite you to apply. Our firm offers an exceptional opportunity for both personal and professional growth as we continue to evolve and succeed. Embrace the journey of shaping the future of our firm as a Sales Professional while reaping the rewards of your dedication and expertise.

What Makes Kimbrough Legal the Best Place to Work:

Kimbrough Legal, PLLC provides clients in Austin, San Antonio, and the surrounding areas with bold, passionate legal representation for divorce, family law, and criminal defense cases. We're good at what we do because we follow one simple principle: the client comes first. It’s why we pride ourselves on creating thoughtful client-centered solutions that are both practical and accessible for those we serve.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• No weekends

Application Question(s):

• Have you worked with clients who are going through a personal tragedy in their life and that is why they are calling your company?
• Do you have 2 years of experience giving verbal presentations to potential clients?

Experience:

• B2C Sales: 3 years (Required)

Work Location: In person