To provide support for the Cafe Sales & Marketing team while taking ownership of specific initiatives that will assist in driving sales.

• Write and negotiate sales and marketing contracts according to Corporate procedures
• Delphi Administration – Primary responsibility for all input and reporting functions for Delphi.
• Assembling of the Cafe Event Calendar and Brand Calendar
• Reporting of weekly Occupancy Reporting Programs by working with local hotel Concierge
• Communication and follow up with Group Travel Planners and marketing partners
• Administration of package programs
• Ensure receipt of payment from client by following Corporate procedures
• Maintenance of sales and marketing tools and equipment (banners, linens, skirting, etc.)
• Updating of “cafe” website to be communicated with Support Center On-Line Marketing team
• Partnering with Sales & Marketing Manager in the prospecting calls to Corporate accounts, convention/meeting organizers and previous bookings
• Assist in execution and attend buyouts, functions, and designated parties to provide support, ensure guest satisfaction, and promote future business
• Attend trade-shows as approved by cafe budget and Corporate Sales and Marketing departments.
• Liaise between Support Center Sales & Marketing departments and the cafes
• Work with SM, GM, and KM to ensure that contract/menu is executable
• Attend meetings with S&M Manager as requested to communicate events/functions to management team and/or staff
• Coordinate operations between departments
• Attend client functions marketing events and designated parties to provide support and representation of the department
• Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique
• Work as a team, helping all departments to complete the required activities or projects that ensure we achieve successful events or outcomes reflecting the brand
• Maintain high morale
• Operate ethically to protect the image of Hard Rock
• Utilize programs designed to help Save the Planet

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

SKILLS

• Presentation of a professional image to guests, clients, and potential function coordinators
• Composure during stressful events
• Possession of a take charge attitude tempered with diplomacy
• Ability to work independently while ensuring that managers and/or clients possess the pertinent information for the execution of a successful event
• Must possess strong communication and listening skills, excellent reading and writing
• Comprehend professional language, either written or spoken, to communicate
• Ability to effectively present information in one-on-one and small group situations to other employees of the organization
• Multiple language abilities a plus, fluency in English required

PHYSICAL DEMANDS

• Ability to move throughout the Corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time
• Ability to sit for extended periods of time
• Ability to make repeating movements of the arms, hands, and wrists
• Ability to express or exchange ideas verbally and perceive sound by by ear
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds
• Ability to turn or twist body parts in a circular motion
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team.

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).