The ideal candidate loves talking to people and proactively solving issues. You will be responsible for providing comprehensive support to our customers throughout their solar journey. From assisting with inquiries to resolving issues and providing technical assistance, you will ensure a seamless and satisfying experience for all customers.

Key Responsibilities

Customer Support:

- Respond promptly to customer inquiries via phone, email, and chat channels.

- Answer inbound phone calls within service level agreements.

- Initiate outbound phone calls to complete solar activation.

- Provide accurate and detailed information about our solar products, services, and installation processes.

Issue Resolution:

- Investigate and resolve customer complaints, issues, or concerns promptly and professionally.

- Collaborate with relevant departments to address customer issues effectively.

- Escalate complex problems or unresolved issues to the reporting Manager for further resolution.

Technical Assistance:

- Provide basic technical support to customers regarding system operation, maintenance, and troubleshooting.

- Direct customers to appropriate resources for more complex technical inquiries or assistance.

- Maintain up-to-date knowledge of solar systems, and service scheduling processes.

Customer Relationship Management:

- Build and maintain positive relationships with customers, ensuring a high level of satisfaction.

- Proactively follow up with customers to gather feedback and address concerns.

- Identify opportunities to upsell or cross-sell additional services to existing customers.

Documentation and Reporting:

- Maintain accurate and detailed customer notes, interactions, and support tickets.

- Provide feedback and suggestions for improving customer experiences and service delivery.

Qualifications and Skills:

- High school diploma or equivalent.

- Experience in a customer service role, preferably in the solar industry or related field.

- Excellent communication skills, both written and verbal, with the ability to convey technical information effectively.

- Strong problem-solving and conflict resolution abilities.

- Empathy and patience in dealing with customer concerns or complaints.

- Proficiency in customer service software, CRM systems.

- Detail-oriented with excellent organizational and multitasking skills.

- Knowledge of solar energy systems, industry terminology, and processes is a plus.

- Ability to work independently and collaboratively in a team-oriented environment.

- Flexibility to adapt to changing priorities and business needs.

- Willingness to continuously learn and stay updated on industry trends and product knowledge.

Career Growth:

This role offers the opportunity to transition from a Seasonal Customer Service Representative to a long-term career as a Customer Service Representative in the solar industry. Your dedication to providing outstanding customer support will contribute to the growth of renewable energy and ensure customer satisfaction throughout their solar journey.

Join a community of passionate individuals committed to shaping a sustainable future. If you're ready to make a meaningful impact with the opportunity to build an exciting career journey in the solar energy space, then we want you on our team!

Apply now to join Kin Home and be at the forefront of innovation in renewable energy.