UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among Americas Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange Countys only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.
To learn more about UCI Health, visit www.ucihealth.org.

Position Summary:

The University of California, Irvine, a career destination unlike any other, is built upon a rich history of academic and healthcare excellence. We are supported by a globally unique team of academic professionals, researchers, medical experts, and staff. Guided by our mission, vision, and strategic pillars, we thrive in a collaborative environment. We celebrate and leverage the diverse experiences and perspectives of our UCI community to continue to push the boundaries of innovation. Your opportunity to be a part of an award winning team, advancing your career journey, is now!

Incumbent is a working supervisor within the clinic. Shares day-to-day responsibilities with the Practice Manger to supervise technical staff. Handles issues as regards to customer service, service to practitioners, problem solving, registration issues and patient financial services. Demonstrates the highest degree of proficiency in use of all equipment and performance of technical ophthalmic procedures. Performs preliminary examinations, including recording patient history, testing visual acuity, iIntra-ocular pressure, neutralizing current lenses with the lensometer, automated and simple manifest refractions, and screening color tests. Performs special tests based on physicians' orders including keratometer readings, visual fields, GDX, topography, and axial length measurements. Triages patient and pharmacy telephone calls and prescription refills, intervening with physicians as appropriate. In conjunction with the Manager, coordinates front and back office operations and scheduling to maximize patient and office flow and assists in assessing training needs of staff.

Essential Job Functions:
The identification of essential functions below is not intended to be an exhaustive list of all duties that may be assigned to this position, nor does it restrict the duties which may be assigned to this position if such duties reasonably relate to the position.

• Supervision: Acts as a coach and positive role model for staff by establishing and maintaining a safe work environment that fosters positive morale. Appropriately monitors and addresses performance issues, applying corrective or disciplinary action when needed. Effectively manages staff in compliance with applicable labor union agreement, and all established policies, procedures and legal guidelines. Ensures effective staffing levels, and handles recruitment and selection for unit. Effectively handles leave and disability issues, including accommodation and return to work issues. Completes performance evaluations in a timely, accurate manner. 20%
• Follows and enforces department and organizational rules, ensuring consistent application. Ensures employee accountability to schedule expectations, including breaks, lunches, meetings, and other events, making every effort to maximize productivity. 10%
• Coordinates and schedules training for team members, including new employee orientation / training. Provides supplemental training to staff as requested or needed. Determines need for cross training, develops cross training plans, and assigns peer instructor as needed. 10%
• Consistently demonstrates an advanced level of clinical expertise and enhanced communication skills. Able to guide and/or instruct other ophthalmic personnel in procedures, use of equipment and able to perform all tests and patient work ups in order for MDs or Orthoptists to diagnose patients. Demonstrates critical thinking skills to problem solve and communicate with physicians on clinical issues. Demonstrates knowledge and practice of infection control techniques. 35%
• Conducts routine service and work product reviews. Provides timely feedback and coaching to staff on results. Evaluates employees accuracy in gathering and entering the information into appropriate computer system. Takes necessary steps to protect patient confidentiality. 15%
• Acts as a clinical resource to staff in the use of equipment, providing in-services, validating competencies and advising management on training needs 10%

Total Compensation

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Required Qualifications:

• Understanding of medical terminology, infectious control techniques and age related acuity levels
• Understanding of JCAHO requirements
• Previous experience as a Certified Ophthalmic Assistant (COA)
• Must have two years experience in ambulatory ophthalmology setting
• Must be competent in collecting and interpreting data about the patient's status in order to identify each patient's age specific needs
• Demonstrated knowledge and practice of infection control techniques
• Current COA/COT credentials
• Current BLS certification
• Critical thinking skills to problem solve and communicate with physicians on clinical issues
• Able to perform all tests and patient work ups in order for MDs or Orthoptist to diagnose patient problem
• Able to evaluate and document the patient/family response to care
• Ability to read, write and communicate effectively in English
• Ability to maintain flexibility and work well in a constantly changing environment
• Ability to guide and/or instruct other ophthalmic personnel in procedures and use of equipment

Preferred Qualifications:

• Previous supervisory experience in ophthalmology outpatient setting
• Previous management experience in a health care setting

Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Legal Right to Work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement:

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at eec@uci.edu or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m.