15 Desktop Support Jobs in Miami, FL
Kinettix is Hiring a Desktop Support Near Miami, FL
Description : Kinettix is seeking a skilled and motivated IT Field Technician to join our team. The successful candidate will be responsible for providing on-site technical support to clients, troubleshooting hardware and software issues, and ensuring the seamless operation of IT systems. As an IT Field Technician at Kinettix, you will have the opportunity to work on exciting projects, collaborate with a talented team, and contribute to the success of our clients.
Duration : work full-time for a recurring contract starting at a minimum of one year under a W-2 employment arrangement.
Responsibilities : (Other duties may be assigned)
- On-Site Support: Provide on-site technical support to clients, including the installation, configuration, and maintenance of hardware and software systems.
- Troubleshooting: Diagnose and resolve hardware, software, and network issues in a timely and efficient manner, ensuring minimal downtime for clients.
- System Installation and Upgrades: Install and upgrade operating systems, software applications, and hardware components as needed.
- Documentation: Maintain accurate and up-to-date documentation of all on-site activities, including hardware configurations, software installations, and troubleshooting steps.
- Customer Communication: Effectively communicate with clients to understand and address their IT needs, providing excellent customer service and building strong client relationships.
- Collaboration: Collaborate with internal teams and third-party vendors to ensure the successful implementation and integration of IT solutions.
- Remote Support: Provide remote support when necessary, utilizing remote access tools to troubleshoot and resolve issues.
- Adherence to Policies: Adhere to company policies, procedures, and best practices to ensure the security and integrity of client IT systems.
- Certifications: Relevant certifications such as CompTIA A , CompTIA Network , or Microsoft Certified IT Professional (MCITP) are a plus.
- Technical Skills:
- Proficient in troubleshooting hardware, software, and network issues.
- Experience with Windows and/or Linux operating systems.
- Knowledge of networking protocols and configurations.
- Familiarity with security best practices.
- Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical information to non-technical users.
- Customer Service: Strong customer service orientation with a commitment to providing a positive client experience.
- Problem-Solving: Effective problem-solving skills and the ability to work independently or collaboratively to find solutions.
- Flexibility: Willingness to travel to client sites and work non-standard hours as needed.
- Education: Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
- Experience: Minimum of 3 years of experience in IT support or a related role.
•Steps
•Travel
•Operating Systems
•Components
•Networking
•Technical Support
•Integration
•Linux
•Information Technology
•Troubleshooting
•Security
•Computer Science
•Windows
•Vendors
•Education
•Documentation
•Software
•Customer Service
•Maintenance
•Business
•Communication
•Science
Job Summary
Full Time
$50k-63k (estimate)
06/27/2024
07/12/2024
kinettix.com
Cincinnati, OH
<25
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The following is the career advancement route for Desktop Support positions, which can be used as a reference in future career path planning. As a Desktop Support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support. You can explore the career advancement for a Desktop Support below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support job description and responsibilities
Desktop support usually works on a break-fix model where support services are rendered as and when needed.
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With desktop support, technicians access the affected machine directly, working through a virtual chat or telephone line to coordinate with the end-user.
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They often deal with clients who are having trouble with their systems, which can frustrate customers.
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Responsibility includes installing and maintaining hardware and computer peripherals.
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Installing and upgrading operating systems and computer software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support jobs
Validate & approve VPN access for all remote users.
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Resolve hardware and network connectivity issues timely and accurately.
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Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
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Monitor day to day computer performance.
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Understand the customer’s grasp of technology.
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Step 3: View the best colleges and universities for Desktop Support.
