Meet Us: King Arthur Baking Company is an award-winning, audience-leading baking company with a strategic vision to be the resource for baking education and inspiration. Through traditional and new media, in-person and virtual education, we strive to be a leader in helping novice and expert bakers alike. We're not going anywhere - we've been part of the family since 1790. We work to build stronger communities and increase access and the connection to real foods. We take pride in our responsible sourcing and our "never bleached" guarantee. And we work closely with farmers, millers, and suppliers in a continued commitment toward sustainability. Our wheat flour is grown and milled right here in the United States. Flour this good uses only the purest ingredients, free from GMOs. As a founding B Corporation, we are committed to using the power of business as a force for social and environmental good. We believe every employee's contributions make our company what it is: vibrant, successful, and committed to spreading the joy of baking. We are a welcoming and inclusive 100% employee-owned company.

The Position: Drawing on extensive professional baking knowledge and experience, the Baker Support Specialists serve as the primary resource for customers across multiple digital channels, offering expert guidance for all baking adventures and mishaps. As a central source of King Arthur’s baking and product knowledge, they provide reliable, personalized support to enhance customer satisfaction. Beyond the baking advisory role, they support the larger Customer Support team in various capacities, including managing customer orders, responding to inquiries via email and chat, and performing related duties.

The Benefits: Yes, we have the regular "stuff" - medical, dental, vision, company paid short- and long-term disability, paid parental leave, life insurance, paid time off to rest, paid holidays to have fun, a 401(K) with a company match. But here's what makes us different: 40 paid volunteer hours a year, profit sharing*, participation in the Employee Stock Ownership Plan (ESOP)* and knowing that those working with you are dedicated and engaged co-employee owners that believe in you and your extraordinary abilities to move us all forward.

The Location: Hybrid combining working from home, and onsite in White River Junction, VT roughly 3 days per quarter. Ideal candidates will be located within a 2–3-hour drive of our offices.

The Pay: Starting pay is between $18.87 - $21.28 per hour worked.

Essential duties and responsibilities

• Provide professional baking and product advice to a diverse customer base, in a fast-paced environment, across voice and multiple digital channels.
• Leverages effective problem-solving skills to provide a first contact resolution to baking and product questions resulting in ahigh level of satisfaction in all customer interactions.
• Primary digital and voice resource for baking and product knowledge, sharing expertise with both customers and coworkers.
• Collaborate with other departments to update product information, recipes, and maintain up-to-date baking resources.
• Participate in special assignments from other departments and occasionally test recipes and products, providing actionable feedback.
• Create and modify customer orders and account information using a combination of software.
• Assist customers navigating our website; troubleshoot and solve related technical issues.
• Be a brand ambassador; educating customers about our history, products, values, and our impact.

Education and experience

• Culinary degree or equivalent
• 3-5 years of professional baking experience in a restaurant, bakery, or comparable position
• We value those who can demonstrate capability and articulate how prior experiences will help them transition into this role

Competencies

Communication Skills: Exceptional verbal and written communication skills to effectively interact with customers to understand their needs and convey information clearly and accurately. Ability to communicate customer feedback and insights to relevant departments to promote a seamless customer experience and contribute to overall company success.

Problem-Solving Ability: Strong problem-solving skills needed to analyze baking questions and identify possible issues and develop creative solutions to address customer concerns promptly and effectively.

Customer Service: Using empathy and patience to build rapport with customers. Understand and address customer frustrations with a compassionate approach can turn negative experiences into positive outcomes.

Team Collaboration: The ability to collaborate effectively and positively to resolve customer issues that may require cross-functional coordination, as well as to maintain a high engagement level with colleagues to promote positive department culture and customer outcomes.

Success Factors

• Genuine enthusiasm for the King Arthur’s mission and products and a commitment to living our values

• Is community minded: gets involved, volunteers

Physical Requirements/Work Environment/Safety

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical requirements

This role consistently uses standard office equipment such as computers and phones.

Ability to work at a computer for extended periods of time.

• Work environment

Indoors, a normal office environment with little exposure to excessive noise, dust, or temperature changes. This role operates in a professional office environment or at a home office where most work is performed at a desk using multiple monitors and headsets. Remote work environment that meets KAB standards for work.

• Safety

Understands that safety is the responsibility of everyone at the organization and is responsible for adhering to/providing work in a safe and ergonomic manner, identifying unsafe conditions and correcting conditions immediately or reporting them promptly. Participates in safety and compliance training and safety and health programs.

Supervisory Responsibility

• N/A

Travel

• Travel to White River Jct., Vermont 3 days per quarter.

Uniform

• Business Casual

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers, and vendors.

There's room at our table for you! Apply today.

Equal Employment Opportunity Employer
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors protected by law. King Arthur Baking Company provides reasonable accommodation to qualified individuals with disabilities to allow them to participate in both the application process and during employment. Such individuals are encouraged to seek accommodations to allow them to apply for a position, participate in the application process, and meet the essential functions and requirements of the position.

• Amounts vary based on achievement of financial targets. Participation based on hire date and program entry date.