Summary

The Administrative Specialist II (ASII) (also called a Patient Services Representatives) are the initial contact a client has when they come into or call a Public Health Center. The Administrative Specialist II (ASII) role is key in assuring a welcoming, friendly and respectful environment for members of the community. The ASII provides welcoming services on the phone and at the front desk for those seeking services, as well as administrative support functions for the First Steps and other team members.
Commitment To Equity and Social Justice:
Named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.
The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.
We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities.
To learn more, please visit http://www.kingcounty.gov/elected/executive/equity-social-justice.aspx

Job Duties

• Welcoming all clients, providing exceptional customer service, which includes treating all people with respect and warmth
• Utilizing language interpreters when appropriate to meet clients' needs
• Identifying when triage by a healthcare professional is necessary, and quickly identifying potential emergency situations
• Registering clients, requesting financial and insurance information, verifying insurance coverage, calculating fees, collecting payments, and scheduling appointments
• Scheduling and arriving clients in the electronic health record; problem-solving around coverage issues which may impact billing.
• Coordinating patient and information flow while maintaining patient confidentiality, and complying with Federal HIPAA laws
• During and after client visits, responsibilities include:
  • Accurately completing documentation and data information for billing in a timely fashion
  • Processing referrals for field staff
• Making appointment reminder and outreach phone calls, making copies, faxing, and other general office and clerical duties
• Cross-training to help support other site programs and site responsibilities during staffing shortages.
• Other duties include using a variety of computer programs including:
  • Epic (an electronic health record program)
  • Microsoft Office products
• Other duties as assigned

Experience, Qualifications, Knowledge, Skills

REQUIRED EXPERIENCE, QUALIFICATIONS, KNOWLEDGE, SKILLS:

• Commitment to providing exceptional customer service with compassion and patience, are approachable, are effective listeners, and will enjoy working with people from a variety of cultures, communities, backgrounds, and experiences
• Computer-savvy and able to learn to use new computer programs and technical tools quickly
• Action-oriented and able to quickly prioritize, use time effectively and efficiently, are skilled at identifying and eliminating barriers, and are willing to ask for help to accomplish tasks
• Enjoy working with a team, are cooperative, encourage collaboration, and can work with teammates to find collectively beneficial solutions
• Maintain confidentiality of client information
• Know their strengths and weaknesses, seek feedback, will admit their mistakes, and quickly learn from them
• Can maintain their composure under pressure
• Experience working with people from a variety of racial, ethnic, cultural, and/or socioeconomic backgrounds
• Able to move up to 25 pounds in order to move boxes, retrieve health records, or replenish office supplies without reasonable accommodation
• Washington State Driver's License and the ability to travel within the designated territory

• Bilingual and/or bicultural, English/Spanish or other language commonly spoken by our clients
• Experience using electronic health records systems
• Knowledge of trauma informed care principles

Supplemental Information

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ , people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

• NeoGov Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)
• Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)

• The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience.
• The selected candidate must be able to pass a thorough background investigation, but findings may not necessarily disqualify an applicant for employment.
• For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring. For tips on interviewing, please visit https://www.kingcounty.gov/~/media/audience/employees/learning-and-development/Interview_Tips.ashx?la=en.
• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
• Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
• When Public Health responds to an emergency, and in accordance with relevant CBA language and/or KC policy and procedures, we may assign duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department.
• If you need a disability accommodation in the application or testing process, please call the contact number listed on the job announcement.