The Service Director will work with the management team and King ownership to ensure service standards are met, and will guide staff education, mentorship, feedback, and development, as well as take a leadership role in ensuring the highest quality experience for our guests. Along with the rest of the management team, the Service Director will be responsible for establishing and maintaining a workplace culture that is warm, professional, and energetic, and guided by a shared respect for our work and for one another. Applicant must have a food handler's permit.

The Service Director’s responsibilities will include:

• Leading the front-of-house team before, during, and after service to ensure that we are meeting high standards of service. The Service Director will work to maintain a workplace culture that is motivated by a shared respect for all members of the team, and develop a warm, energetic style of service that is responsive to a wide variety of guest needs and expectations. 
• Developing and refining systems for staff training and education, as well as offering ongoing feedback, and creating pathways for professional development. 
• Active involvement in recruiting, interviewing, hiring, and training new staff.
• Modeling inspired hospitality for front-of-house staff by being a dynamic presence on the floor.
• Contributing to employee training materials, and building resources for our staff to maintain and improve performance. 
• Coordinating with our management team to hold regular employee reviews. Identify and provide opportunities to address areas for growth for hourly staff.
• Opening duties, including but not limited to: leading pre-shift meetings, liaising with the kitchen to stay informed on menu changes and service notes, adjusting staffing according to cover counts and spread of reservations, ensuring service staff and dining room are prepared for service.
• Active participation during service, including directing the flow of service, providing direction and delegating responsibilities, running food and beverages, and communicating with the kitchen and door teams. Overseeing service and attending to technical or facilities issues as they arise. Taking steps to course correct any negative guest experiences. 
• Closing duties, including: recording staff tips and hours, reconciling cash, writing service recap, checking service team closing duties and performing a final walkthrough of the restaurant.
• Recognizing and cultivating relationships with current and future regulars (Friends of King).
• Helping to develop systems and resources such as opening and closing checklists, supply pars, etc. that will contribute to the overall efficiency and organization of the restaurant.
• Creating a positive work environment and strong bridge between front-of-house and back-of-house teams. 
• Handle Communications with clients in a timely fashion. Actively participate in client communication and mapping of daily reservations on Resy, manage emails and event app communications requesting group reservation, special events on and off premises, as well as other King special projects. 
• Manage events - onsite or offsite when needed - from enquiry to event day 
• Actively seek out new clients, build relationships
• Liaise with Chef and GM on menus, pricings and offerings for groups and events

• Communicate with Chef and FOH Management all scheduling, ordering and renting needs and all relevant information relating to Events, Group reservations, Holidays etc 

Qualified Service Director candidates will have:

• A least 2 years of management experience in a fine dining setting.
• Exceptional communication skills.
• Extensive wine knowledge
• Extensive food and beverage knowledge and a commitment to learning more.
• An ability to lead with empathy.
• A strong capacity to prioritize in a fast-paced environment, and to make decisions that are in the best interest of the restaurant, our guests, and staff.
• NYC DOH Food Protection Certification and an ability to establish and enforce best practices for maintaining the highest standards of health and hygiene for the restaurant.
• Proficiency in Google Workspace suite, MS Word, and Excel.

Compensation and Benefits:

Salary (Based on Experience)
Health Benefits, Paid Time Off, Commuter Benefits, Dining Discounts

Physical Demands:

The physical demands for this position are seeing, hearing, speaking, reaching, lifting up to 50
pounds, sitting, standing, for 5 to 10 hours, bending, and moving intermittently during working
hours. These physical requirements may be accomplished with or without reasonable
accommodations.

The duties of this position may change from time to time. King reserves the right to add or delete duties and responsibilities at the discretion of King or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

King is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.