38 Customer Relationship Manager Jobs in Richmond, VA
Kingdom Investments Firm LLC is Hiring a Customer Relationship Manager Near Richmond, VA
Job Description
We are seeking a Customer Relationship Manager to join our team! The candidate will work with the Customer Experience Management Group helping customers by providing product and service information and resolving technical issues.
Ideal candidates for this role will innately be self-actualized, relationship-centered, and purposeful. The candidate will support the team by ensuring that CRM function is continually evolving culture, building partnerships, and driving value to satisfy and elevate our organizational purpose. Having the ability to proactively sense and anticipate changes affecting strategy in the environmental landscape, including organizational improvements, technological advancements, and evolving organizational needs.
Responsibilities:
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Exceptional ability to lead now-to-new change using positive and collaborative methods
- Skilled and experienced in conflict negotiation and problem-solving
- Ability to share ownership and drive results as a team
- Ability to connect strategy to execution
- Strategic thinker
- Innate ability to identify the root cause of issues or problems
- Experience assessing and articulating risk tolerances
- Able to identify gaps and areas that require improvements
- Exceptional ability to lead now-to-new change using positive and collaborative methods
Qualifications:
- Business Relationship Management Professional (BRMP®) is strongly desired
- Certified Business Relationship Manager (CBRM®) with Certificates of Experience strongly desired
- Master of Business Relationship Management (MBRM®) strongly desired
- 10 years of relevant functional IT experience
- Five or more years of experience championing organizational change, e.g., leading initiatives, products, services, or interactions
- Excellent written and verbal communication skills in writing, speaking, and presenting
Company Description
Job Summary
Full Time
$112k-147k (estimate)
06/23/2024
07/11/2024
The following is the career advancement route for Customer Relationship Manager positions, which can be used as a reference in future career path planning. As a Customer Relationship Manager, it can be promoted into senior positions as a SB Financial Services Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Relationship Manager. You can explore the career advancement for a Customer Relationship Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Relationship Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Relationship Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Relationship Manager job description and responsibilities
Customer Relationship Managers also develop trustworthy relationships with clients while also protecting the brand’s reputation.
06/04/2022: Rock Hill, SC
Besides, a successful Customer Relationship Manager will collaborate closely with accounts and sales managers to ensure that all employees maintain positive client relationships.
03/18/2022: Little Rock, AR
The Customer Relationship Manager also searches for options to expand the client base and develop positive relations with new customers.
05/06/2022: Gastonia, NC
Ultimately, an outstanding customer relationship manager will work closely with sales and accounts managers to ensure that all staff preserves relationships with clients.
06/07/2022: Providence, RI
The customer relationship manager can help by monitoring the organisation's business competitors and noting what they are doing right.
03/18/2022: Harrisburg, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Relationship Manager jobs
Prioritize Negative and Positive Comments.
05/06/2022: Roanoke, VA
Measure and analyze customer feedback.
05/23/2022: Grand Forks, ND
Listen, understand and take action.
04/30/2022: Austin, TX
Create a clear customer experience vision.
04/15/2022: Gary, IN
Make customers feel appreciated.
04/14/2022: Providence, RI
Step 3: View the best colleges and universities for Customer Relationship Manager.
