1 Spa Receptionist Job in Williamsburg, VA
Kingsmill Resort is Hiring a Spa Receptionist Near Williamsburg, VA
Responsibilities:
- Open and Close the facility ensuring product is secure and doors are locked.
- Initial contact for spa guests check in/check out, greet guests in a welcoming fashion
- Manage, book & update appointment schedules disseminating correct information to guest regarding services as well as provide schedule updates to technicians in a timely fashion and follow through and detailed documentation of appointments
- Provide professional guest centered customer service by answering spa, resort and staff related inquiries about services, appointments, scheduling , and other activities including resolving guest issues and providing manager's updates
- Accurate billing out guests; recording data; maintaining an accurate bank providing accurate financial/accounting reports daily
- Assist with facility cleanliness and safety, check all areas for clean floors/carpet, check bathroom areas for clean sink area, check shower areas for cleanliness straighten up inventory rooms and dispose of empty boxes, put dirty towels in the hamper and take to laundry pick up area
- Perform administrative tasks: perform accurate daily closing accounting
- Assist with retail/wholesale purchasing, tracking, and inventory
- Assists with group bookings and Central Reservation question
- Handle high volume of telephone calls with guests and central reservations with accuracy
- Upsell spa products and actively engage guests with retail products acting as a salesperson
- Performs duties to include: escorting guests to locker room, stocking amenities, providing locker combination instructions, guest slippers and robes, write orders to for new product (fruit, teas, etc) prior to running out, clean and stock slippers, stock and fold towels and ensure quiet room is tidy
- Engage in appropriate "small talk" with guests
- Report areas in need of repair immediately to supervisors/managers
- Address safety issues immediately; bring to attention of management
- Back up for supervisor during absences
- Performs other duties as assigned by management
- Must maintain confidentiality of guests under HIPPA
- Must be reliable, responsible, organized and punctual
- Must maintain high standards of personal and facility neatness with professional presentation
- Must be at least 18 years of age
- Computer skills mathematical and cash handling skills required
- Proficiency in Microsoft Word and Microsoft Excel
- Excellent interpersonal communication skills both on the phone and in person
- Must possess the ability to multi-task in a high volume retail environment
- Must be able to sit / stand for up to an 8 hour shift with the ability to lift 25 pounds or more and go up/down stairs and walk throughout the day
- Ability to work well with little direct supervision as well as in a team environment.
- Position requires flexible availability with ability to work days, nights, weekends, holidays as required
- Retail sales experience a plus
- High school diploma, required
- 2 years customer service in a professional hospitality atmosphere; with computer use, retail sales and purchasing experience, required
- Spa or Hotel booking experience preferred
Job Summary
Full Time
$24k-28k (estimate)
06/23/2024
07/10/2024
kingsmill.com
WILLIAMSBURG, VA
100 - 200
1988
Private
BUSH KATE
<$5M
Related Companies
About Kingsmill Resort
Kingsmill owns and operates resorts that offer accommodation, golf, spa and other recreational services.
The following is the career advancement route for Spa Receptionist positions, which can be used as a reference in future career path planning. As a Spa Receptionist, it can be promoted into senior positions as an Electrologist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Spa Receptionist. You can explore the career advancement for a Spa Receptionist below and select your interested title to get hiring information.
If you are interested in becoming a Spa Receptionist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Spa Receptionist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Spa Receptionist job description and responsibilities
A spa receptionist performs administrative, clerical, and customer service duties at a spa.
04/30/2022: La Crosse, WI
Spa Receptionists receive and attend to the needs of customers to a Spa.
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There will be times when a spa receptionist has to meet a special request from a client.
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Spa receptionists educate customers on product knowledge and at-home use.
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These days spa coordinators juggle the demands of service providers – hair stylists, massage therapists, nail technicians and estheticians – with the needs of clients.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Spa Receptionist jobs
Don’t abandon a client standing at the front desk.
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Positive body language at the front desk.
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Phone etiquette for hair & beauty receptionists.
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Use Social Media Platforms to Their Full Potential.
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Booking and dropping patient arrangements.
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Step 3: View the best colleges and universities for Spa Receptionist.
